Fortinet

3 days ago

Technical Support Engineer - Saudi

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide technical support to customers in SAARC, ME, and EMEA regions via phone and web-based systems. Diagnose and investigate reported issues using debugging, packet captures, and traffic flow analysis, including reproducing customer network setups in a lab. Own and manage technical cases, recommend corrective actions, and coordinate with engineering/development to resolve product issues. Build deep expertise in Fortinet’s network security products and technologies.

Location: Riyadh

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support via phone and web-based systems for customers in SAARC, ME, and EMEA regions.
•Analyze and investigate customer issues and deliver turnkey solutions using debugging, packet captures, and traffic flow analysis, including lab reproduction when needed.
•Report and follow up with engineering/development to address and resolve product issues.
•Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
•Run real-time phone or remote access sessions and develop core competency in Fortinet’s product line and technologies.

Key Requirements

•6+ years of experience in the computer networking or security industry.
•Bachelor’s/Master’s degree in Electronics/Computer Science/Software Engineering (or equivalent training and experience).
•Good knowledge of firewall and network security.
•Strong troubleshooting and problem-solving skills across OSI layer protocols.
•Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP, and dynamic routing protocols; Linux, virtualization, and cloud computing knowledge; Python is a plus.

Experience:6+ yearsCybersecurityComputer networkingNetwork security

Education:Master's in Electronics/Computer Science/Software Engineering

Skills:Oral communicationWritten communicationProblem-solvingTroubleshootingCustomer-focused communication

Certifications:NSE 4

Tech Stack:TCP/IPRoutingSwitchingOSIPacket capturesTraffic flow analysisIPsecSSLSD-WANAuthenticationWAFVoIPHardware redundancyDynamic routing protocolsLinuxVirtualizationCloud computingPython

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

3 days ago

Technical Support Engineer - Saudi

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support via phone and web-based systems for customers in SAARC, ME, and EMEA regions.
•Analyze and investigate customer issues and deliver turnkey solutions using debugging, packet captures, and traffic flow analysis, including lab reproduction when needed.
•Report and follow up with engineering/development to address and resolve product issues.
•Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
•Run real-time phone or remote access sessions and develop core competency in Fortinet’s product line and technologies.

Key Requirements

•6+ years of experience in the computer networking or security industry.
•Bachelor’s/Master’s degree in Electronics/Computer Science/Software Engineering (or equivalent training and experience).
•Good knowledge of firewall and network security.
•Strong troubleshooting and problem-solving skills across OSI layer protocols.
•Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP, and dynamic routing protocols; Linux, virtualization, and cloud computing knowledge; Python is a plus.

Experience:6+ yearsCybersecurityComputer networkingNetwork security

Education:Master's in Electronics/Computer Science/Software Engineering

Skills:Oral communicationWritten communicationProblem-solvingTroubleshootingCustomer-focused communication

Certifications:NSE 4

Tech Stack:TCP/IPRoutingSwitchingOSIPacket capturesTraffic flow analysisIPsecSSLSD-WANAuthenticationWAFVoIPHardware redundancyDynamic routing protocolsLinuxVirtualizationCloud computingPython

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn