Customer Service Executive (German & English Speaker)

Chep
Warsaw
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-first mindset","Strong communication","Attention to detail","Problem-solving","Time management"]

Manage and resolve German- and English-speaking customer inquiries, complaints, and requests while meeting SLAs. Support customer onboarding by ensuring accurate account setup and providing system training. Collaborate with internal teams to coordinate order processing and issue resolution, keeping customer data and service requests accurate in relevant systems. Review customer performance, contribute to continuous improvement, and proactively address issues to improve satisfaction and retention across Europe.

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FursaFursa
Chep
Chep
1 day ago

Customer Service Executive (German & English Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Manage and resolve German- and English-speaking customer inquiries, complaints, and requests while meeting SLAs. Support customer onboarding by ensuring accurate account setup and providing system training. Collaborate with internal teams to coordinate order processing and issue resolution, keeping customer data and service requests accurate in relevant systems. Review customer performance, contribute to continuous improvement, and proactively address issues to improve satisfaction and retention across Europe.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Professionally manage and resolve customer inquiries, complaints, and requests in a timely, SLA-compliant manner.
  • •Facilitate customer onboarding, including accurate customer account setup and delivering system training as needed.
  • •Collaborate cross-functionally with Sales, Finance, and Operations to ensure seamless customer experience from order processing to issue resolution.
  • •Maintain accurate, up-to-date customer information and service requests in relevant systems to support reporting and performance tracking.
  • •Support customer retention and continuous improvement by monitoring satisfaction metrics, identifying improvement opportunities, and contributing ideas to optimize service processes.

Key Requirements

  • •Experience in customer service, administration, or operational support.
  • •Experience working within defined processes and service standards.
  • •Comfort using business systems, digital tools, and technology platforms.
  • •Ability to manage multiple priorities in a dynamic environment.
  • •Preferred experience in contact centre, shared services, customer operations, or BPO environments, including high-volume and multi-channel support.
Skills:Customer-first mindsetStrong communicationAttention to detailProblem-solvingTime management
Languages:GermanEnglish

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn