Technical Support Engineer

Emerson
Bengaluru
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer relationship building","Troubleshooting","Analytical problem-solving","Mentoring"]

Serve as a trusted technical advisor to customers throughout the product and system lifecycle. Resolve complex technical issues using advanced product, platform, and systems expertise while enabling successful customer outcomes and sharing knowledge through KCS methodologies. Collaborate across functions, mentor other technical support engineers, identify customer growth opportunities, and surface product quality or defect concerns to R&D teams. Communicate clearly with both technical and non-technical audiences.

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FursaFursa
Emerson
Emerson
13 hours ago

Technical Support Engineer

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a trusted technical advisor to customers throughout the product and system lifecycle. Resolve complex technical issues using advanced product, platform, and systems expertise while enabling successful customer outcomes and sharing knowledge through KCS methodologies. Collaborate across functions, mentor other technical support engineers, identify customer growth opportunities, and surface product quality or defect concerns to R&D teams. Communicate clearly with both technical and non-technical audiences.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve technical issues for customers across all account tiers with timely, effective solutions.
  • •Use advanced product, platform, and system knowledge to guide customers through their full journey and outcomes.
  • •Serve as a primary technical resource for peer collaboration, escalations, and knowledge sharing.
  • •Coach and support less experienced Technical Support Engineers on troubleshooting approaches and support processes.
  • •Create and maintain knowledge articles using KCS, scope paid consulting services when needed, and report defects and quality concerns to R&D.
Travel: Medium travel

Key Requirements

  • •Proficiency in English with strong verbal and written communication skills.
  • •Bachelor's degree in Engineering, Computer Science, or a related technical discipline.
  • •Hands-on experience in a customer-facing technical support, application engineering, systems engineering, or similar role.
  • •Ability to manage and advocate for customer issues while prioritizing multiple responsibilities.
  • •Strong troubleshooting, analytical, and problem-solving capabilities.
Education:Bachelor's in Engineering, Computer Science, or a related technical discipline
Skills:CommunicationCustomer relationship buildingTroubleshootingAnalytical problem-solvingMentoring
Languages:English

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn