NTT

4 months ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users for devices, applications, and processes. Record, update, and escalate support issues, support IT onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. Help discover and support new IT business tools, improve processes and technologies, and grow into additional IT business areas while delivering exceptional customer service.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level in a timely manner.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Identify opportunities to improve processes and technology, and learn other IT business areas as needed.

Key Requirements

•Strong written and verbal English communication skills.
•Exceptional customer service skills and ability to work with various stakeholders.
•Strong troubleshooting skills for bug finding, resolution, and independent work within a diverse global team.
•Knowledge of IT software and hardware troubleshooting, including Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
•Familiarity with ITIL concepts and processes, and preferably first-level support for business applications like Oracle, Workday, BI, and Agile.

Skills:Excellent English communicationCustomer serviceTeamworkStakeholder communicationTroubleshooting

Languages:English

Tech Stack:ITILWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft EnvironmentOracleWorkdayBIAgileMicrosoft VisioMicrosoft ExcelMicrosoft PowerPointDesktop Support

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT