Area Supervisor

Delivery Hero
Cairo
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 2-4 yearsEducation: bachelorsSkills: ["Analytical skills","Stakeholder management","Communication","Organization","Time management","Detail orientation","Multitasking"]

Manage daily delivery operations for an assigned district, ensuring riders hit SLA delivery speeds while controlling costs. Oversee live fleet performance, rider and driver metrics, and order reliability, then coordinate with 3PL providers and vendors to scale supply during demand spikes. Track KPIs such as on-time delivery, orders per hour, and delivery cost, produce Excel-based reports, and lead on-ground audits, quality control, and rider onboarding.

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Delivery Hero
Delivery Hero
3 days ago

Area Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Manage daily delivery operations for an assigned district, ensuring riders hit SLA delivery speeds while controlling costs. Oversee live fleet performance, rider and driver metrics, and order reliability, then coordinate with 3PL providers and vendors to scale supply during demand spikes. Track KPIs such as on-time delivery, orders per hour, and delivery cost, produce Excel-based reports, and lead on-ground audits, quality control, and rider onboarding.
Location: Cairo
Workplace: Onsite
Employment Type: Contract
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee daily delivery operations by tracking real-time zone performance to meet target delivery times, maintain high rider/customer ratings, and reduce order cancellations.
  • •Manage driver/rider performance by monitoring rider metrics to identify bottlenecks and keep order dispatch running efficiently.
  • •Coordinate with 3PL providers and fleet vendors to evaluate performance, address service gaps, and scale rider supply during rush hours or demand spikes.
  • •Monitor and report KPIs (On-Time Delivery Rate, Orders Per Hour, Delivery Cost Per Order), run root-cause checks when metrics drop, and implement immediate fixes.
  • •Conduct on-ground audits with Team Leaders and support rider training and onboarding, while partnering with QA to resolve app issues and enforce service standards.

Key Requirements

  • •Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management, or related fields.
  • •2–4 years of experience in Fleet Operations, E-commerce, Grocery, or Marketplace.
  • •Strong analytical skills to translate data into business decisions and drive operational improvements.
  • •Advanced Microsoft Excel skills (Pivot Tables, filters, formulas); Power BI is a plus.
  • •Excellent English plus strong communication, stakeholder management, organization, and time management skills.
Experience:2-4 yearsFleet operationsE-commerceGroceryMarketplace
Education:Bachelor's in business administration, Logistics, Supply Chain, Operations Management
Skills:Analytical skillsStakeholder managementCommunicationOrganizationTime managementDetail orientationMultitasking
Languages:English
Tech Stack:Microsoft ExcelPivot TablesPower BI

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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