Stripe

2 months ago

Enterprise Product Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead and scale Stripe's Enterprise Product Support operations for global and APAC regions, building and mentoring a team to deliver exceptional user experiences for enterprise customers. Drive metrics, process improvements, cross-functional collaboration, and a customer-centric culture while mitigating risk and enhancing operational efficiency.

Location: Singapore

Workplace: Onsite

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Guide the organization to design and deliver incredible user experiences in globally and in APAC region
•Recruit, manage, coach, and develop a team of Enterprise Support Specialist
•Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
•Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
•Build a great culture and ensure team members are happy, effective, and growing in their career
•Set clear goals and direction, and provide regular feedback on team members’ performance
•Be data-driven in your analysis of performance, and in your decision making
•Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Key Requirements

•At least 8+ years experience leading operations support teams.
•Experience working cross-functionally with multiple teams to deliver high impact initiatives.
•Experience in delivering weekly and monthly business metrics and reporting.
•Excellent written and verbal communication skills.
•An ability to partner effectively with internal stakeholders.

Experience:8+ yearsEnterprisePaymentsFintech

Skills:CommunicationLeadershipProblem-solvingTeam leadershipStakeholder management

Languages:English

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

2 months ago

Enterprise Product Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Guide the organization to design and deliver incredible user experiences in globally and in APAC region
•Recruit, manage, coach, and develop a team of Enterprise Support Specialist
•Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
•Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
•Build a great culture and ensure team members are happy, effective, and growing in their career
•Set clear goals and direction, and provide regular feedback on team members’ performance
•Be data-driven in your analysis of performance, and in your decision making
•Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Key Requirements

•At least 8+ years experience leading operations support teams.
•Experience working cross-functionally with multiple teams to deliver high impact initiatives.
•Experience in delivering weekly and monthly business metrics and reporting.
•Excellent written and verbal communication skills.
•An ability to partner effectively with internal stakeholders.

Experience:8+ yearsEnterprisePaymentsFintech

Skills:CommunicationLeadershipProblem-solvingTeam leadershipStakeholder management

Languages:English

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor