Manager - Patient Experience & Coordination (Pipeline)

Lead patient-centered services at a clinic, ensuring smooth front-desk operations, accurate service/policy information, and timely coordination of medical requests. Manage clinic cases, resolve patient complaints and service failures, and standardize recovery plans using continuous improvement approaches. Oversee staff performance and coaching, coordinate with medical teams to streamline outpatient services, and maintain patient confidentiality and accurate records while supporting operational excellence and compliance.