Teller (Type 2) RBWM (Yeovil, GB, BA20 1LR)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 25,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer focus","Attention to detail","Resilience"]

Provide face-to-face customer service in a fast-paced HSBC branch, taking ownership of customers’ transactional and service requests and answering product queries. Process a variety of transactions with high accuracy and attention to detail. Educate customers on HSBC self-service devices and digital platforms, and collaborate with the branch team to improve workflows and customer experience. Full in-branch training is provided, with a scheduled 10-day course.

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FursaFursa
HSBC
HSBC
13 hours ago

Teller (Type 2) RBWM (Yeovil, GB, BA20 1LR)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide face-to-face customer service in a fast-paced HSBC branch, taking ownership of customers’ transactional and service requests and answering product queries. Process a variety of transactions with high accuracy and attention to detail. Educate customers on HSBC self-service devices and digital platforms, and collaborate with the branch team to improve workflows and customer experience. Full in-branch training is provided, with a scheduled 10-day course.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional face-to-face customer service in a timely manner in a fast-paced branch environment while following policies and procedures.
  • •Process a wide range of transactions while maintaining a high degree of accuracy.
  • •Support customers with HSBC self-service devices and alternative digital banking platforms.
  • •Take ownership of customers’ transactional or service requests and answer specific product queries.
  • •Collaborate with the branch team and proactively improve workflows and processes to make banking easier for customers.

Pay and Benefits

Salary: GBP 25,000 annually
Perks:Paid LeavePensionHealth InsuranceLife AssuranceEmployee Discounts

Key Requirements

  • •Demonstrate excellent communication skills to have effective conversations, build connections, and show empathy with customers.
  • •Take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service.
  • •Process transactions with a high degree of accuracy and maintain excellent attention to detail.
  • •Be resilient in a continuously changing environment.
  • •Be willing to attend the full in-branch training course and work the stated branch hours.
Skills:CommunicationEmpathyCustomer focusAttention to detailResilience

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn