Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own customer adoption, value realization, and measurable business outcomes across Enterprise and Key accounts. Build and execute customer success plans tied to KPIs, translating customer objectives into scalable CleverTap use cases and growth strategies. Drive product adoption using data-driven insights and best practices, analyze dashboards and funnels, and lead QBRs/EBRs focused on ROI and retention. Proactively manage customer risks and maintain Salesforce account hygiene while partnering cross-functionally.

Location: Manila

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customer adoption, value realization, and business outcomes for Enterprise and Key accounts.
•Develop and execute customer success plans aligned to business goals and KPIs.
•Translate customer objectives into scalable CleverTap use cases and growth strategies, driving product adoption through enablement and best practices.
•Analyze dashboards, campaigns, funnels, and product usage to deliver actionable recommendations and lead QBRs/EBRs focused on ROI and impact.
•Proactively identify customer risks, execute mitigation plans to improve retention, maintain account documentation/success plans, and partner cross-functionally to deliver customer success.

Key Requirements

•4+ years of experience in marketing or related field and 2+ years of B2B SaaS customer success or customer management experience.
•Bachelor’s or Master’s degree in Computer Science, Information Technology, Marketing, Business, or related fields.
•Strong business acumen to understand customer objectives and translate them into platform growth opportunities.
•Data-driven mindset working with metrics, dashboards, and analytics to track adoption and drive outcomes.
•Excellent executive communication skills to build relationships and present compelling QBRs/EBRs.

Experience:4+ yearsB2B SaaSMarketing

Education:Bachelor's

Skills:Executive communicationRelationship buildingData-driven mindsetBusiness acumenRisk mitigation

Tech Stack:SalesforceDashboardsFunnel analysisJourney mappingCustomer data platformCDPMarketing automationAnalytics

Company Brief

CleverTap

Website

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CleverTap

1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Manila

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customer adoption, value realization, and business outcomes for Enterprise and Key accounts.
•Develop and execute customer success plans aligned to business goals and KPIs.
•Translate customer objectives into scalable CleverTap use cases and growth strategies, driving product adoption through enablement and best practices.
•Analyze dashboards, campaigns, funnels, and product usage to deliver actionable recommendations and lead QBRs/EBRs focused on ROI and impact.
•Proactively identify customer risks, execute mitigation plans to improve retention, maintain account documentation/success plans, and partner cross-functionally to deliver customer success.

Key Requirements

•4+ years of experience in marketing or related field and 2+ years of B2B SaaS customer success or customer management experience.
•Bachelor’s or Master’s degree in Computer Science, Information Technology, Marketing, Business, or related fields.
•Strong business acumen to understand customer objectives and translate them into platform growth opportunities.
•Data-driven mindset working with metrics, dashboards, and analytics to track adoption and drive outcomes.
•Excellent executive communication skills to build relationships and present compelling QBRs/EBRs.

Experience:4+ yearsB2B SaaSMarketing

Education:Bachelor's

Skills:Executive communicationRelationship buildingData-driven mindsetBusiness acumenRisk mitigation

Tech Stack:SalesforceDashboardsFunnel analysisJourney mappingCustomer data platformCDPMarketing automationAnalytics

Company Brief

CleverTap

Website