Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Sales mindset","Persuasion","Active listening","Empathy","Resilience"]

Drive outbound sales for Canada-based customers by making high-volume calls, promoting telecom plans, upgrades, bundles, and retention offers. Listen to customer needs, handle objections, and recommend tailored solutions while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards to maximize revenue and deliver a strong customer experience.

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FursaFursa
NTT
NTT
3 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Drive outbound sales for Canada-based customers by making high-volume calls, promoting telecom plans, upgrades, bundles, and retention offers. Listen to customer needs, handle objections, and recommend tailored solutions while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records and follow scripts, quality, and process standards to maximize revenue and deliver a strong customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDental

Key Requirements

  • •3–5 years of experience, preferably in BPO/sales.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy to understand needs.
  • •Resilience to handle rejection and comfort with basic system/CRM handling.
Experience:3-5 yearsBPOSales
Education:Bachelor's
Skills:CommunicationSales mindsetPersuasionActive listeningEmpathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn