E-Commerce Operations Associate (Coast Region)

Majid Al Futtaim
Nairobi
Workplace: OnsiteOthersFunction: Supply Chain & LogisticsExperience: 2-4 yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder coordination"]

Lead e-commerce fulfillment operations for the Coast Region by coordinating fulfillment teams, overseeing end-to-end order processing (picking, packing, labeling, dispatch), and tracking performance against KPIs like pick rate and on-time handover/delivery. Partner with store operations, logistics, and customer service to ensure timely order delivery, enforce operational safety and quality controls, coach team members, and escalate delays, stock variances, or system errors using operational reporting.

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Majid Al Futtaim
Majid Al Futtaim
2 months ago

E-Commerce Operations Associate (Coast Region)

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead e-commerce fulfillment operations for the Coast Region by coordinating fulfillment teams, overseeing end-to-end order processing (picking, packing, labeling, dispatch), and tracking performance against KPIs like pick rate and on-time handover/delivery. Partner with store operations, logistics, and customer service to ensure timely order delivery, enforce operational safety and quality controls, coach team members, and escalate delays, stock variances, or system errors using operational reporting.
Location: Nairobi
Workplace: Onsite
Employment Type: Others
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Supervise and coordinate team leaders and fulfillment staff to ensure smooth daily e-commerce operations.
  • •Oversee end-to-end order fulfillment, including picking, packing, labeling, and dispatch.
  • •Monitor team performance and productivity against KPIs such as pick rate and on-time handover and delivery.
  • •Coordinate workflows between store operations, logistics, and customer service to support timely order delivery.
  • •Enforce compliance with operational procedures, safety standards, and quality control; train and coach staff; prepare operational reports and escalate issues related to delays, stock variances, or system errors.

Key Requirements

  • •Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
  • •2–4 years of experience in e-commerce fulfillment, warehouse operations, or retail.
  • •Proven supervisory or team leadership experience managing frontline teams in a high-volume setting.
  • •Strong understanding of inventory management, stock control, and warehouse processes (receiving, picking, packing, dispatch).
  • •Proficiency in Microsoft Excel and reporting tools to analyze performance data and generate operational insights.
Experience:2-4 years
Education:Bachelor's in Supply Chain Management, Logistics, Business Administration
Skills:LeadershipCommunicationStakeholder coordination
Tech Stack:Microsoft Excel

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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Glassdoor: 3.5
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