Senior Customer Success Manager

Thales
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Executive communication","Stakeholder management","Mentorship","Problem-solving","Customer advocacy"]

Own customer success strategy for a portfolio of strategic enterprise customers across ASEAN, serving as a trusted advisor to drive measurable business and security outcomes. Develop joint success plans, drive adoption and value realization through executive engagement, and proactively manage risks to improve retention and renewal readiness. Partner with Sales and Renewals, coordinate escalations, and provide customer insights to Product and Support. Mentor other customer success managers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Thales
Thales
1 day ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 33 minutes agoStatus: Live

Job Summary

Own customer success strategy for a portfolio of strategic enterprise customers across ASEAN, serving as a trusted advisor to drive measurable business and security outcomes. Develop joint success plans, drive adoption and value realization through executive engagement, and proactively manage risks to improve retention and renewal readiness. Partner with Sales and Renewals, coordinate escalations, and provide customer insights to Product and Support. Mentor other customer success managers.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the success strategy and executive relationships for a portfolio of strategic enterprise customers.
  • •Develop and execute joint success plans aligned to customer business objectives and outcomes.
  • •Drive adoption, value realization, and customer health through regular engagement and executive business reviews.
  • •Proactively identify customer risks and lead mitigation plans to improve retention and renewal readiness.
  • •Lead escalations, coordinate internal resources, and share customer feedback with Product, Support, and leadership teams.

Key Requirements

  • •8+ years of experience in Customer Success, Strategic Account Management, Consulting, Professional Services, or similar customer-facing roles.
  • •Experience managing complex enterprise or strategic customer relationships.
  • •Proven track record driving customer adoption, retention, and business outcomes.
  • •Strong executive communication and stakeholder management skills.
  • •Experience in cybersecurity, SaaS, enterprise software, or technology organizations.
Experience:8+ yearsCustomer successStrategic account managementCybersecuritySaaSEnterprise softwareTechnology
Skills:Executive communicationStakeholder managementMentorshipProblem-solvingCustomer advocacy
Tech Stack:SalesforcePlanhat

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn