Decagon

1 month ago

Senior Software Engineer, Developer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

We are seeking a Senior Software Engineer to build and evolve our internal developer platform, focusing on CI/CD, release automation, observability, platform tooling, and developer workflows. You’ll reduce build times, remove friction for engineering teams, and raise operability standards across the infrastructure that powers Decagon’s AI-driven customer experiences.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Identify workflow bottlenecks in build/test/release/local development and build tools that measurably reduce toil.
•Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.
•Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams.
•Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time.
•Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default.

Pay and Benefits

Salary: USD 200,000 - 400,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveMedical BenefitsDentalVisionRetirementParental LeaveFertility BenefitsMeal Allowance

Key Requirements

•4+ years building production software, with meaningful experience in platform/devtools/infrastructure (or adjacent SRE/release engineering)
•Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation)
•Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services
•Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response)
•Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling)

Experience:4+ yearsPlatformDevtoolsInfrastructure

Skills:PythonTypeScriptJavaScriptCI/CDDockerKubernetesCLIAutomationMonorepos

Languages:English

Tech Stack:PythonTypeScriptJavaScriptCI/CDDockerKubernetesCLIAutomationTerraform

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Decagon

1 month ago

Senior Software Engineer, Developer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Identify workflow bottlenecks in build/test/release/local development and build tools that measurably reduce toil.
•Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.
•Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams.
•Improve reliability of builds and tests (flake reduction, hermeticity, caching) and drive down cycle time.
•Establish shared observability primitives (metrics/logs/traces), standards, and libraries so services are production-ready by default.

Pay and Benefits

Salary: USD 200,000 - 400,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveMedical BenefitsDentalVisionRetirementParental LeaveFertility BenefitsMeal Allowance

Key Requirements

•4+ years building production software, with meaningful experience in platform/devtools/infrastructure (or adjacent SRE/release engineering)
•Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS), and comfort building developer-facing tooling (CLIs, libraries, automation)
•Hands-on experience with CI/CD systems and designing pipelines that are scalable and reusable across many repos/services
•Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response)
•Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling)

Experience:4+ yearsPlatformDevtoolsInfrastructure

Skills:PythonTypeScriptJavaScriptCI/CDDockerKubernetesCLIAutomationMonorepos

Languages:English

Tech Stack:PythonTypeScriptJavaScriptCI/CDDockerKubernetesCLIAutomationTerraform

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor