Relationship Officer - Direct Banking Centre (Mashreq Global Network Pakistan)

Mashreq
Pakistan
Workplace: RemoteFull timeFunction: Banking, Lending & CreditExperience: 1-2 yearsEducation: bachelorsSkills: ["People management","Sales focus","Customer focus","Creativity","Ability to work under pressure"]

Drive monthly KPIs by contacting potential and existing customers via phone to promote and sell Mashreq banking products. Meet card acquisition and EC/BT targets, ensure all telesales follow banking policies and regulatory requirements, and avoid miss-selling. Update systems after each customer interaction, process requests/offers, handle inquiries and complaints, maintain approvals and reporting records, and continuously improve sales outcomes through daily huddles and performance monitoring.

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FursaFursa
Mashreq
Mashreq
1 month ago

Relationship Officer - Direct Banking Centre (Mashreq Global Network Pakistan)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Drive monthly KPIs by contacting potential and existing customers via phone to promote and sell Mashreq banking products. Meet card acquisition and EC/BT targets, ensure all telesales follow banking policies and regulatory requirements, and avoid miss-selling. Update systems after each customer interaction, process requests/offers, handle inquiries and complaints, maintain approvals and reporting records, and continuously improve sales outcomes through daily huddles and performance monitoring.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Achieve monthly KPIs and card targets, including card acquisition and EC/BT goals.
  • •Follow verification policy and banking procedures, meeting 100% control parameters set by the bank’s audit team.
  • •Contact customers by phone to introduce and promote banking products, and recommend suitable solutions.
  • •Cross-sell and upsell products, process requests/offers, and resolve customer issues at the earliest.
  • •Maintain accurate records, update all systems after calls, attend daily huddles, and monitor personal performance to improve sales outcomes.

Key Requirements

  • •University graduate.
  • •1–2 years of experience in a similar work environment.
  • •Strong sales and customer focus, with ability to think creatively and work under pressure.
  • •Excellent presentation skills and strong people management skills.
  • •Analytical and computer skills, adaptable and versatile.
Experience:1-2 years
Education:Bachelor's
Skills:People managementSales focusCustomer focusCreativityAbility to work under pressure

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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