CX Strategy Associate

Kikoff
San Francisco
Workplace: OnsiteFull timeUSD 110,000 - 145,000 annuallyFunction: Strategy & Corporate DevelopmentExperience: 2-4 yearsSkills: ["Analytical","Problem-solving","Cross-functional collaboration","Communication","Ownership"]

As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement, identifying high-impact CX gaps and building scalable solutions between Product and Operations. You’ll own initiatives end-to-end—from problem definition to launch and measurement—shaping onboarding flows, support automation, and dashboards that track CSAT, contact rates, and customer risk signals.

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Kikoff
Kikoff
4 months ago

CX Strategy Associate

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Last checked: 22 hours agoStatus: Live

Job Summary

As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement, identifying high-impact CX gaps and building scalable solutions between Product and Operations. You’ll own initiatives end-to-end—from problem definition to launch and measurement—shaping onboarding flows, support automation, and dashboards that track CSAT, contact rates, and customer risk signals.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •AI Automation: Improve chatbot performance and design/implement automation beyond chatbots (e.g., agent-assist workflows, automated servicing flows).
  • •CX Tooling: Improve and maintain core CX systems (Zendesk, workflows, CSAT collection) and develop internal tools to increase agent efficiency.
  • •Measurement & Insights: Analyze CX performance across channels and build dashboards to track key CX metrics and initiative impact.
  • •Cross-functional execution: Partner with Customer Operations, Product, and Data teams to implement solutions from definition to measurement.
  • •Own initiatives end-to-end and translate customer insights into actionable improvements.

Pay and Benefits

Salary: USD 110,000 - 145,000 annually

Key Requirements

  • •2–4 years experience in Operations, Product Ops, CX, Consulting, or similar roles.
  • •Strong analytical and problem-solving skills.
  • •Ability to operate in ambiguous environments and drive execution.
  • •Experience working cross-functionally with Product, Engineering, or Operations teams.
  • •High ownership and bias toward action.
Experience:2-4 yearsCXOperationsFinTech
Skills:AnalyticalProblem-solvingCross-functional collaborationCommunicationOwnership
Languages:English
Tech Stack:ZendeskSQLLookerCSAT toolsDashboards

Company Brief

Kikoff
Kikoff provides a credit-building product that helps consumers build credit history and access affordable lines of credit through a mobile-first platform and educational tools to improve financial health.
Industry: Lending
Growth: Early Stage Startup
Headquarters: San Francisco, United States
Founded: 2019
Website