Customer Success Manager - SAP Next Gen Academy for Customer Success - UK (Hybrid) (Middlesex, GB, TW14 8HD)

SAP
United Kingdom
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Problem-solving","Adaptability","Collaboration","Emotional intelligence"]

Drive customer success for Cloud solution portfolios by guiding customers through their business journey, improving satisfaction, retention, renewals, references, and upsells. Over a 10-month learn-apply Academy program, you’ll complete classroom and field phases, enhance solution and industry knowledge, and serve as the strategic point of contact across the customer lifecycle from deal signature through provisioning and business case achievement.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager - SAP Next Gen Academy for Customer Success - UK (Hybrid) (Middlesex, GB, TW14 8HD)

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Last checked: 2 hours agoStatus: Live

Job Summary

Drive customer success for Cloud solution portfolios by guiding customers through their business journey, improving satisfaction, retention, renewals, references, and upsells. Over a 10-month learn-apply Academy program, you’ll complete classroom and field phases, enhance solution and industry knowledge, and serve as the strategic point of contact across the customer lifecycle from deal signature through provisioning and business case achievement.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Successfully complete a 10-month learn-apply program with classroom and field phases with your CSM team.
  • •Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within the assigned solution portfolio.
  • •Oversee key customer milestones across the lifecycle from deal signature through system provisioning, monitoring implementation progress, and achieving business case outcomes.
  • •Serve as the strategic point of contact for customers within the assigned solution portfolio, leveraging appropriate resources across SAP functions to maintain customer health.
  • •Build solution and industry expertise to drive value realization and manage customer retention.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to deliver strategic guidance that drives customer success and long-term value, including resolving issues and managing escalations.
  • •Cooperative, productive approach to working relationships with internal and external stakeholders.
  • •Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
Experience:2-3 years
Skills:CommunicationProblem-solvingAdaptabilityCollaborationEmotional intelligence
Languages:English
Tech Stack:SAPCloudS/4HANA FinanceSAP Finance & Spend Management (F&S)ProcurementSAP Customer Experience (CX)E-commerce

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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