Manager- Business Operations

American Express
Mexico City
Workplace: HybridFull timeFunction: Business OperationsExperience: 4+ yearsSkills: ["Organizational skills","Project management","Analytical thinking","Problem-solving","Stakeholder management","Communication"]

Lead cross-functional initiatives within GSOP to improve operational processes, strengthen governance, and enhance the control environment. Coordinate operational risk programs (OREs, RCSAs, CAPs, MAPs, and audit remediation), drive root-cause driven process improvements, and develop governance routines, dashboards, and metrics for executive visibility. Partner with Control Management, Compliance, Risk, and business teams to operationalize enterprise requirements, manage dependencies, and deliver sustainable control and process improvements.

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FursaFursa
American Express
American Express
4 days ago

Manager- Business Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead cross-functional initiatives within GSOP to improve operational processes, strengthen governance, and enhance the control environment. Coordinate operational risk programs (OREs, RCSAs, CAPs, MAPs, and audit remediation), drive root-cause driven process improvements, and develop governance routines, dashboards, and metrics for executive visibility. Partner with Control Management, Compliance, Risk, and business teams to operationalize enterprise requirements, manage dependencies, and deliver sustainable control and process improvements.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead cross-functional initiatives to improve operational processes, strengthen governance, and enhance the overall control environment across GSOP.
  • •Coordinate execution of operational risk programs, including Operational Risk Events (OREs), RCSAs, CAPs, MAPs, audit remediation, and other governance activities with timely delivery to stakeholders.
  • •Drive process improvement initiatives by identifying operational gaps, facilitating root cause analyses, and implementing scalable solutions to improve efficiency, consistency, and risk management.
  • •Develop project plans, governance routines, executive reporting, dashboards, and operational metrics to provide visibility into execution, risks, and business performance.
  • •Partner with Control Management, Compliance, Risk, and business teams to operationalize enterprise requirements; facilitate forums, manage dependencies, track milestones, and identify risks and blockers.

Key Requirements

  • •4+ years of experience in business operations, program/project management, process improvement, operational risk, consulting, control management, audit, or related functions in a complex matrixed organization.
  • •Experience leading cross-functional initiatives from planning through execution, including stakeholder management, dependency tracking, and delivery against timelines.
  • •A strong process improvement mindset with the ability to identify opportunities to simplify, standardize, and improve operational processes.
  • •Experience working with governance, operational risk, internal controls, audit, compliance, or regulatory programs (preferred).
  • •Excellent organizational and project management skills for managing multiple concurrent priorities.
Experience:4+ yearsOperational riskInternal controlsAuditComplianceGovernanceProcess improvementConsulting
Skills:Organizational skillsProject managementAnalytical thinkingProblem-solvingStakeholder managementCommunication

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn