Clio

4 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Enterprise Customer Success Manager for Clio Operate, owning senior stakeholder relationships across large, multi‑site law firm accounts. You’ll lead executive business reviews, map client objectives to platform capabilities, oversee multi‑phase implementations, advise on strategy and digital transformation, and drive revenue expansion through strategic partnerships and change management.

Location: London, England

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the senior stakeholder relationship across a portfolio of large, complex enterprise law firm accounts, building multi-threaded relationships across operational and strategic levels.
•Develop and maintain comprehensive account plans that map client objectives to platform capability, define measurable success criteria, and outline a roadmap for value realization with ROI-focused Executive Business Reviews.
•Act as the senior CS lead across multi-phase implementations, coordinating with Professional Services, Product, and Engineering to ensure delivery against scope, timelines, and outcomes.
•Serve as a trusted advisor on platform strategy, legal workflow design, and digital transformation, providing industry benchmarks and emerging capabilities.
•Identify and progress expansion opportunities through increased usage or additional modules in collaboration with the Sales team; deliver senior-level enablement to drive adoption and organizational change.

Pay and Benefits

Salary: GBP 64,400 - 87,200 annually

Perks:25 DaysHealth InsurancePension

Key Requirements

•Demonstrated experience managing large, complex enterprise accounts in SaaS or technology with a track record of retention and expansion.

Experience:Legal techSaaSEnterprise softwareLaw firmsLegal industry

Skills:CommunicationRelationship-buildingLeadershipNegotiationProblem-solving

Company Brief

Clio

Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Clio

4 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London, England

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the senior stakeholder relationship across a portfolio of large, complex enterprise law firm accounts, building multi-threaded relationships across operational and strategic levels.
•Develop and maintain comprehensive account plans that map client objectives to platform capability, define measurable success criteria, and outline a roadmap for value realization with ROI-focused Executive Business Reviews.
•Act as the senior CS lead across multi-phase implementations, coordinating with Professional Services, Product, and Engineering to ensure delivery against scope, timelines, and outcomes.
•Serve as a trusted advisor on platform strategy, legal workflow design, and digital transformation, providing industry benchmarks and emerging capabilities.
•Identify and progress expansion opportunities through increased usage or additional modules in collaboration with the Sales team; deliver senior-level enablement to drive adoption and organizational change.

Pay and Benefits

Salary: GBP 64,400 - 87,200 annually

Perks:25 DaysHealth InsurancePension

Key Requirements

•Demonstrated experience managing large, complex enterprise accounts in SaaS or technology with a track record of retention and expansion.

Experience:Legal techSaaSEnterprise softwareLaw firmsLegal industry

Skills:CommunicationRelationship-buildingLeadershipNegotiationProblem-solving

Company Brief

Clio

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn