NTT

5 days ago

IT Field Support Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide on-site IT field support at a client location, resolving hardware and software incidents for enterprise end users. You’ll support desktops, laptops, printers, and peripherals, handle part replacements, deployments, and upgrades, and troubleshoot Windows-based environments. Prioritize issues by business impact, proactively identify risks, and escalate complex problems with clear technical documentation while delivering an excellent customer experience in diverse, mixed-vendor environments.

Location: Prague

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide on-site support for desktops, laptops, printers, and related peripherals.
•Diagnose and resolve hardware and software incidents independently.
•Perform parts replacement, equipment repairs, upgrades, and deployments.
•Troubleshoot Windows-based environments and end-user devices.
•Prioritize incidents, identify potential issues proactively, and escalate complex problems with clear documentation as needed.

Travel: Low travel

Key Requirements

•2-4 years of experience in desktop support, field support, or IT operations.
•Strong troubleshooting and diagnostic skills for desktop support incidents.
•Experience supporting desktop, laptop, and printer technologies.
•Ability to work independently and make sound technical decisions in the field.
•Fluent Czech language skills; English language skills are beneficial.

Experience:2-4 yearsEnterprise IT

Skills:TroubleshootingCustomer-oriented mindsetCommunicationIndependent workTechnical documentation

Languages:CzechEnglish

Tech Stack:Windows

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT