IT Field Support Engineer (L1)

NTT
Prague
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2-4 yearsSkills: ["Troubleshooting","Customer-oriented mindset","Communication","Independent work","Technical documentation"]

Provide on-site IT field support at a client location, resolving hardware and software incidents for enterprise end users. You’ll support desktops, laptops, printers, and peripherals, handle part replacements, deployments, and upgrades, and troubleshoot Windows-based environments. Prioritize issues by business impact, proactively identify risks, and escalate complex problems with clear technical documentation while delivering an excellent customer experience in diverse, mixed-vendor environments.

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FursaFursa
NTT
NTT
1 month ago

IT Field Support Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide on-site IT field support at a client location, resolving hardware and software incidents for enterprise end users. You’ll support desktops, laptops, printers, and peripherals, handle part replacements, deployments, and upgrades, and troubleshoot Windows-based environments. Prioritize issues by business impact, proactively identify risks, and escalate complex problems with clear technical documentation while delivering an excellent customer experience in diverse, mixed-vendor environments.
Location: Prague
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide on-site support for desktops, laptops, printers, and related peripherals.
  • •Diagnose and resolve hardware and software incidents independently.
  • •Perform parts replacement, equipment repairs, upgrades, and deployments.
  • •Troubleshoot Windows-based environments and end-user devices.
  • •Prioritize incidents, identify potential issues proactively, and escalate complex problems with clear documentation as needed.
Travel: Low travel

Key Requirements

  • •2-4 years of experience in desktop support, field support, or IT operations.
  • •Strong troubleshooting and diagnostic skills for desktop support incidents.
  • •Experience supporting desktop, laptop, and printer technologies.
  • •Ability to work independently and make sound technical decisions in the field.
  • •Fluent Czech language skills; English language skills are beneficial.
Experience:2-4 yearsEnterprise IT
Skills:TroubleshootingCustomer-oriented mindsetCommunicationIndependent workTechnical documentation
Languages:CzechEnglish
Tech Stack:Windows

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn