Partner Success Manager III

Xometry
Denver
Workplace: RemoteFull timeUSD 76,000 - 99,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Organizational skills","Analytical skills","Communication","Attention to detail"]

Serve as the primary point of contact for Xometry’s manufacturing partners, ensuring work moves smoothly through the order/job life cycle. Monitor queues and prioritize tasks to prevent delays, conduct weekly portfolio reviews, and escalate significant risks. Act as a technical subject matter expert to resolve production blockers, manage RMA projects, and support financial reclamations from non-conformance or late deliveries. Collaborate with Operations and PD&T to uphold quality and safety.

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Xometry
Xometry
2 days ago

Partner Success Manager III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for Xometry’s manufacturing partners, ensuring work moves smoothly through the order/job life cycle. Monitor queues and prioritize tasks to prevent delays, conduct weekly portfolio reviews, and escalate significant risks. Act as a technical subject matter expert to resolve production blockers, manage RMA projects, and support financial reclamations from non-conformance or late deliveries. Collaborate with Operations and PD&T to uphold quality and safety.
Location: Denver
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Be the primary point of contact for the partner community, building trust with proactive, transparent project updates.
  • •Maintain communication-queue awareness to prioritize work and mitigate production delays.
  • •Conduct weekly portfolio reviews, assess partner fitness and production plans for high-risk jobs, and escalate significant risks.
  • •Resolve production blockers by serving as a technical subject matter expert in manufacturing technologies.
  • •Manage RMA projects and negotiate financial reclamations for non-conformance or late deliveries while collaborating with Operations and PD&T teams.

Pay and Benefits

Salary: USD 76,000 - 99,000 annually
Perks:401kMedicalDentalVisionPaid Leave

Key Requirements

  • •Bachelor’s degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience).
  • •Minimum 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations.
  • •Knowledge of manufacturing processes, timelines, and documentation.
  • •Proven track record of managing schedule commitments and expectations for an identified customer group.
  • •Proficiency in ERP tools and communication software, plus analytical and strong communication skills.
Experience:4+ yearsManufacturingCustomer service
Education:Bachelor's
Skills:Interpersonal skillsOrganizational skillsAnalytical skillsCommunicationAttention to detail
Languages:English
Tech Stack:ERPGoogle Sheets

Company Brief

Xometry
Operates an on-demand digital manufacturing marketplace connecting buyers with manufacturing partners for CNC machining, 3D printing, sheet metal, injection molding and other custom parts, leveraging instant quoting and supply chain services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 2013
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Glassdoor: 3.8
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