KYC Operations Senior Lead Platform

Wise
Tallinn
Workplace: HybridFull timeEUR 3,325 - 4,150 monthlyFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Ownership","Accountability","Coaching","Communication","Interpersonal skills"]

Lead multiple KYC Team Leads and their analyst teams to deliver high-quality customer due diligence and meet operational KPIs. Drive continuous improvement through automation and refined operating procedures, manage performance with coaching and escalations, and support operational planning. Serve as a subject matter expert on regulatory obligations and risk-based AML practices, while aligning stakeholders through clear, well-documented communication.

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FursaFursa
Wise
Wise
20 hours ago

KYC Operations Senior Lead Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Lead multiple KYC Team Leads and their analyst teams to deliver high-quality customer due diligence and meet operational KPIs. Drive continuous improvement through automation and refined operating procedures, manage performance with coaching and escalations, and support operational planning. Serve as a subject matter expert on regulatory obligations and risk-based AML practices, while aligning stakeholders through clear, well-documented communication.
Location: Tallinn
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Oversee multiple KYC Team Leads and analyst teams to deliver high-quality customer due diligence reviews.
  • •Lead and develop people, including coaching, development plans, and career check-ins for promotions and compensation decisions.
  • •Drive operational improvements by identifying process opportunities, collaborating with internal teams, and refining SOPs for efficiency and automation.
  • •Measure and manage performance using group-wide KPIs, provide regular coaching, and act as an escalation point for unresolved issues.
  • •Serve as a subject matter expert on regulatory obligations and a risk-based approach to deterring and preventing money laundering and financial crime, supporting audits and policy/process development.

Pay and Benefits

Salary: EUR 3,325 - 4,150 monthly
Equity and Bonus:Equity
Perks:Visa SponsorshipRelocationLearning BudgetPaid LeaveSabbatical Leave

Key Requirements

  • •3+ years of Operations experience, preferably in CDD/EDD/AML or Risk Assessment within financial services.
  • •1+ year of KYC/AML and financial compliance experience with a strong understanding of KYC/AML regulatory frameworks.
  • •At least 2+ years leading medium to large teams (20 to 60 employees).
  • •Experience coaching and developing teams with strong communication, interpersonal, organisational, and time-management skills.
  • •Ability to analyze team metrics and improve policies/processes with detailed feedback and examples when possible.
Experience:3+ yearsFinancial servicesKYC/AMLAnti-money launderingFinancial complianceRisk assessment
Education:
Skills:OwnershipAccountabilityCoachingCommunicationInterpersonal skills
Certifications:ICACAMS
Languages:English
Tech Stack:LookerSuperset

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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