Deskside Support Technician

Customers Bancorp
Pennsylvania
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsSkills: ["Customer service mindset","Communication","Time management","Prioritization","Independence","Team collaboration"]

Provide Tier 1–2 deskside and remote support for end users, troubleshooting hardware, software, mobile devices, and connectivity issues. Support Windows laptops/desktops, printers, peripherals, docking stations, and Microsoft 365 collaboration tools. Manage help desk tickets in ServiceNow (or similar), document solutions, and escalate complex issues. Assist with onboarding, user training, and IT security/compliance for day-to-day operations in a fast-paced environment.

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Customers Bancorp
Customers Bancorp
1 day ago

Deskside Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide Tier 1–2 deskside and remote support for end users, troubleshooting hardware, software, mobile devices, and connectivity issues. Support Windows laptops/desktops, printers, peripherals, docking stations, and Microsoft 365 collaboration tools. Manage help desk tickets in ServiceNow (or similar), document solutions, and escalate complex issues. Assist with onboarding, user training, and IT security/compliance for day-to-day operations in a fast-paced environment.
Location: Pennsylvania
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide Tier 1–2 deskside and remote IT support for employees across the organization.
  • •Diagnose and resolve hardware, software, mobile device, and connectivity issues.
  • •Troubleshoot LAN, WAN, Wi‑Fi, VPN, and basic network connectivity problems.
  • •Monitor, manage, and resolve help desk tickets in ServiceNow (or a similar platform), ensuring documentation and timely closure.
  • •Onboard new hires and deliver end-user training, while adhering to IT security policies and maintaining confidentiality.

Key Requirements

  • •3+ years supporting end users in a help desk or deskside support environment.
  • •Strong knowledge of Microsoft Windows for configuration, troubleshooting, and optimization.
  • •Experience supporting Microsoft 365 (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, Teams).
  • •Ability to troubleshoot hardware, A/V equipment, and peripherals (laptops, desktops, printers, monitors, docking stations, etc.).
  • •Basic TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting; experience with ticketing systems like ServiceNow.
Experience:3+ years
Skills:Customer service mindsetCommunicationTime managementPrioritizationIndependenceTeam collaboration
Tech Stack:Microsoft WindowsMicrosoft 365OutlookWordExcelPowerPointOneDriveSharePointTeamsZoomWebExServiceNowTCP/IPDNSDHCPVPNWi-FiCisco AnyConnectRemote DesktopRealVNC

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Customers Bancorp
Customers Bancorp is a bank holding company that provides commercial and consumer banking services through Customers Bank. It offers lending, deposit products, cash management, and digital banking solutions for businesses and individuals.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: West Reading, United States
Founded: 1997
WebsiteLinkedIn