Service Consultant

CarMax
Plano
Workplace: OnsiteFull timeUSD 12.13 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Active listening","Customer service","Collaboration"]

Serve as the trusted link between customers and CarMax’s technicians, guiding the service and repair process with clear, customer-first communication. Welcome customers, document concerns, create repair orders, provide vehicle status updates, consult on recommended repairs, and review completed work for accuracy. Prepare invoices, process service payments, and coordinate workflow in a fast-paced environment while following CarMax EH&S requirements.

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CarMax
CarMax
1 month ago

Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and CarMax’s technicians, guiding the service and repair process with clear, customer-first communication. Welcome customers, document concerns, create repair orders, provide vehicle status updates, consult on recommended repairs, and review completed work for accuracy. Prepare invoices, process service payments, and coordinate workflow in a fast-paced environment while following CarMax EH&S requirements.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage and support customers professionally and empathetically from start to finish.
  • •Document customer concerns accurately and create detailed repair orders, providing timely vehicle status updates.
  • •Consult customers on recommended repairs and explain service details clearly.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments, manage cash transactions responsibly, and coordinate workflow efficiently while maintaining EH&S standards.

Pay and Benefits

Salary: USD 12.13 - 18.57 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and record data accurately with intermediate computer skills.
  • •Comfort collaborating across departments in a fast-paced environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsActive listeningCustomer serviceCollaboration
Tech Stack:Intermediate computer skills

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn