Customer Support Representative (Portuguese)

Amadeus
San Jose
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Problem-solving","Communication","Customer service","Collaboration"]

Provide first-line technical support to customers via email, chat, and phone, ensuring issues and service requests are logged, prioritized, resolved, or escalated through the helpdesk ticketing system. Troubleshoot PNR-related technical inquiries and deliver exceptional customer service while maintaining a positive client experience. Collaborate with cross-functional teams to resolve complex problems. Hybrid role requiring 2–3 days per week onsite in San Jose, Costa Rica.

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FursaFursa
Amadeus
Amadeus
4 hours ago

Customer Support Representative (Portuguese)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide first-line technical support to customers via email, chat, and phone, ensuring issues and service requests are logged, prioritized, resolved, or escalated through the helpdesk ticketing system. Troubleshoot PNR-related technical inquiries and deliver exceptional customer service while maintaining a positive client experience. Collaborate with cross-functional teams to resolve complex problems. Hybrid role requiring 2–3 days per week onsite in San Jose, Costa Rica.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-line technical support to customers via email, chat, and phone.
  • •Assist clients with technical inquiries, troubleshoot PNR issues, and deliver timely resolutions.
  • •Accurately document and manage service requests and incidents using the ticketing system.
  • •Deliver exceptional customer service and maintain a positive client experience during interactions.
  • •Work closely with cross-functional teams to escalate and resolve complex issues.

Pay and Benefits

Perks:Annual BonusHealth InsurancePaid Leave

Key Requirements

  • •Previous experience in a technical support role (preferably in the Travel Industry) with some level of GDS (Amadeus) understanding.
  • •Minimum 3 years of relevant work experience in a contact center environment.
  • •English level C1 (advanced).
  • •Portuguese (advanced).
  • •Availability to work in a hybrid model with excellent problem-solving and communication skills.
Experience:3+ yearsTravel industryGDSContact center
Skills:Problem-solvingCommunicationCustomer serviceCollaboration
Languages:EnglishPortuguese
Tech Stack:Amadeus GDSTicketing systemMicrosoft toolsEmailChatPhonePNR

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn