HIR-4482- Scheduling Specialist

Innovaccer
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Attention to detail","Data entry accuracy","Professional communication","Customer service","Triage"]

Assist patients with appointment scheduling by triaging incoming calls, determining provider availability, and using Athena to follow best-practice workflows. Collect required patient demographics, accurately enter appointment date/time into a computerized scheduler, and track filled or canceled appointments. Provide responsive, professional phone support by answering inquiries or routing callers to the appropriate personnel, while completing other assigned duties.

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FursaFursa
Innovaccer
Innovaccer
1 day ago

HIR-4482- Scheduling Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Assist patients with appointment scheduling by triaging incoming calls, determining provider availability, and using Athena to follow best-practice workflows. Collect required patient demographics, accurately enter appointment date/time into a computerized scheduler, and track filled or canceled appointments. Provide responsive, professional phone support by answering inquiries or routing callers to the appropriate personnel, while completing other assigned duties.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Triage calls from patients to ensure appropriate scheduling.
  • •Determine provider availability and schedule appointments in Athena using best-practice workflows.
  • •Collect and enter patient demographics required to set up appointments.
  • •Enter appointment date and time into a computerized scheduler and record filled or canceled appointments.
  • •Answer incoming calls, respond to inquiries, and direct callers to the appropriate personnel; perform other assigned duties.

Pay and Benefits

Perks:Paid LeaveParental LeaveHealth InsuranceDentalVisionDisability InsuranceLife InsurancePet Insurance

Key Requirements

  • •Experience working in a high-volume call center environment.
  • •3+ years of experience (as stated in the posting).
  • •Strong attention to detail and data entry accuracy.
  • •Ability to professionally, friendly, and enthusiastically handle all calls.
  • •Proficiency in Microsoft Office Suite, including Word and Excel.
Experience:3+ yearsHealthcareCall centerPatient scheduling
Education:High School
Skills:Attention to detailData entry accuracyProfessional communicationCustomer serviceTriage
Tech Stack:AthenaMicrosoft OfficeWordExcel

Company Brief

Innovaccer
Provides a healthcare data activation platform that unifies clinical, claims, and operational data to enable analytics, care management, population health, and value-based care initiatives for providers, payers, and life sciences organizations.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn