Senior Front Office Ambassador|Front Office (AJBR)

Emaar Properties
United Arab Emirates
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: high_schoolSkills: ["Guest service","High EQ","Communication","Teamwork","Service recovery"]

Ensure exceptional guest experience from check-in to check-out in a highly empowered front office environment. Represent the brand throughout the guest journey to deliver a flawless stay, proactively communicate with fellow ambassadors, and prevent complaints through strong service recovery when needed. Conduct front office operational tasks in line with service standards and procedures, delighting guests to become happy fans of rooms and other facilities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Emaar Properties
Emaar Properties
2 days ago

Senior Front Office Ambassador|Front Office (AJBR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 minutes agoStatus: Live

Job Summary

Ensure exceptional guest experience from check-in to check-out in a highly empowered front office environment. Represent the brand throughout the guest journey to deliver a flawless stay, proactively communicate with fellow ambassadors, and prevent complaints through strong service recovery when needed. Conduct front office operational tasks in line with service standards and procedures, delighting guests to become happy fans of rooms and other facilities.
Location: United Arab Emirates
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Represent the brand throughout the guest journey to deliver a flawless stay experience.
  • •Deliver exceptional guest experience from check-in until check-out.
  • •Conduct all front office operational tasks while following service standards and procedures.
  • •Prevent complaints and ensure adequate service recovery where needed.
  • •Proactively communicate with fellow ambassadors with the guest’s interests at heart.

Key Requirements

  • •4+ years of hospitality industry experience.
  • •2+ years in a supervisory role (or similar) in a 5-star hospitality industry.
  • •1–3 years of experience in a similar position in a 5-star hospitality company.
  • •High school diploma required; a college degree in hotel management (or related) is preferred.
  • •Demonstrate genuine service personality and high EQ.
Experience:4+ yearsHospitality5-star hospitality
Education:High School in Hotel Management
Skills:Guest serviceHigh EQCommunicationTeamworkService recovery

Company Brief

Emaar Properties
Leading Dubai-based global real estate developer and lifestyle company known for master-planned communities and landmark assets such as Burj Khalifa and The Dubai Mall; operates property development, malls, hospitality and related services internationally.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1997
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor