Care Expert - Spain

Alan
Spain
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 2+ yearsSkills: ["Empathy","Problem-solving","Written communication","Collaboration","Entrepreneurial"]

Transform member requests into delightful experiences by providing swift, accurate, transparent support in the Spanish healthcare system. Spend 80% helping members with meaningful solutions, clear information, and empathetic guidance, while using your expertise to drive Care process excellence and lead end-to-end Care projects. Collaborate with cross-community teams and improve the Alan Care experience for B2B partners.

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Alan
Alan
6 days ago

Care Expert - Spain

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Transform member requests into delightful experiences by providing swift, accurate, transparent support in the Spanish healthcare system. Spend 80% helping members with meaningful solutions, clear information, and empathetic guidance, while using your expertise to drive Care process excellence and lead end-to-end Care projects. Collaborate with cross-community teams and improve the Alan Care experience for B2B partners.
Location: Spain
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional member support by turning requests into meaningful, human experiences.
  • •Deliver swift, timely responses and crystal-clear, accurate information.
  • •Offer transparent, helpful guidance at every step for members.
  • •Drive Process Excellence by identifying and implementing improvements and leading end-to-end initiatives.
  • •Guide and inspire teammates and build high-performing project teams to shape the future of Care.

Key Requirements

  • •2+ years of experience in a customer-support role.
  • •Full working proficiency in Spanish and English (written and spoken).
  • •Passion for caring for members and solving their problems.
  • •Strong written communication skills.
  • •Comfort using digital tools and AI, with an empathetic mindset.
Experience:2+ yearsCustomer supportHealthcare
Skills:EmpathyProblem-solvingWritten communicationCollaborationEntrepreneurial
Languages:SpanishEnglish
Tech Stack:Digital toolsAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor