Datasite

1 month ago

Application Support Engineer - Blueflame AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Bridge Customer Support and Engineering by investigating and resolving complex, escalated technical issues for Blueflame AI clients. Diagnose problems using platform logs (and associated code when needed), troubleshoot advanced technical challenges, and document fixes to improve a shared knowledge base. Work with Engineering and Product teams to identify bugs, enhancements, and inform the product roadmap using support insights.

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Investigate and resolve complex technical issues escalated from customer success teams.
•Analyze platform logs (and review associated code when necessary) to diagnose problems.
•Troubleshoot advanced technical challenges to deliver timely, effective solutions.
•Document issues and resolutions to contribute to the knowledge base.
•Partner with Engineering and Product teams to identify bugs/enhancements and inform the product roadmap from support insights.

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, or related field.
•3-5 years of experience in a technical support or engineering role, preferably Tier 3.
•Proficiency in Python and experience with AWS-based applications.
•Experience with ticketing systems, especially Jira.
•Experience with APIs/integrations and log management tools such as Elasticsearch.

Experience:3-5 yearsFinancial technologyInvestment management

Education:Bachelor's in Computer Science or Information Technology (or related field)

Skills:Problem-solvingIndependent workCollaborationCommunicationInterpersonal skills

Tech Stack:PythonAWSJiraElasticsearchAPIsSharePointO365OneNote

Company Brief

Datasite

Provides board reporting and meeting-management SaaS that streamlines preparation, collaboration and follow-up for executive and board meetings, delivering secure workflows and AI-powered insights to improve decision-making for large organisations.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Series B

Headquarters: Zurich, Switzerland

Founded: 2011

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Datasite

1 month ago

Application Support Engineer - Blueflame AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Investigate and resolve complex technical issues escalated from customer success teams.
•Analyze platform logs (and review associated code when necessary) to diagnose problems.
•Troubleshoot advanced technical challenges to deliver timely, effective solutions.
•Document issues and resolutions to contribute to the knowledge base.
•Partner with Engineering and Product teams to identify bugs/enhancements and inform the product roadmap from support insights.

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, or related field.
•3-5 years of experience in a technical support or engineering role, preferably Tier 3.
•Proficiency in Python and experience with AWS-based applications.
•Experience with ticketing systems, especially Jira.
•Experience with APIs/integrations and log management tools such as Elasticsearch.

Experience:3-5 yearsFinancial technologyInvestment management

Education:Bachelor's in Computer Science or Information Technology (or related field)

Skills:Problem-solvingIndependent workCollaborationCommunicationInterpersonal skills

Tech Stack:PythonAWSJiraElasticsearchAPIsSharePointO365OneNote

Company Brief

Datasite

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Series B

Headquarters: Zurich, Switzerland

Founded: 2011

Glassdoor: 4.4

Website LinkedIn Glassdoor