4 weeks ago

Retail Claims Team Manager (North Sydney, AU)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead a team of Life Claims Assessors within the Life & Investments Claims function, balancing people leadership with operational oversight. Drive high-quality claims outcomes through technical guidance, continuous improvement, and adherence to regulatory, legal, and internal requirements. Own team performance, workload management, and service-level delivery while building strong relationships with stakeholders, advisers, reinsurers, and customers to improve portfolio claims experience.

Location: Australia

Workplace: Hybrid

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Life Claims Assessors to deliver high performance and engagement.
•Provide technical guidance and oversight to drive quality claims outcomes and continuous improvement.
•Ensure claims and complaints are managed in line with regulatory, legal, and internal requirements.
•Build strong relationships with internal stakeholders, advisers, reinsurers, and customers.
•Own team performance, workload management, and delivery against service level expectations.

Pay and Benefits

Perks:Annual LeaveParental LeaveRemote Work

Key Requirements

•Proven experience leading teams within Life Insurance claims.
•Strong end-to-end Retail Life Insurance claims knowledge across a broad range of products.
•Demonstrated experience managing performance, coaching capability, and developing talent.
•Demonstrated experience managing claims performance to improve claims experience and outcomes for the portfolio.
•Experience working within regulatory and compliance-driven environments.

Experience:InsuranceLife insuranceClaimsRetail insurance

Skills:LeadershipCoachingEmpathyCollaborationCustomer focus

Company Brief

Zurich Insurance

Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1872

Glassdoor: 3.7

Website LinkedIn

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Zurich Insurance

4 weeks ago

Retail Claims Team Manager (North Sydney, AU)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Hybrid

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Life Claims Assessors to deliver high performance and engagement.
•Provide technical guidance and oversight to drive quality claims outcomes and continuous improvement.
•Ensure claims and complaints are managed in line with regulatory, legal, and internal requirements.
•Build strong relationships with internal stakeholders, advisers, reinsurers, and customers.
•Own team performance, workload management, and delivery against service level expectations.

Pay and Benefits

Perks:Annual LeaveParental LeaveRemote Work

Key Requirements

•Proven experience leading teams within Life Insurance claims.
•Strong end-to-end Retail Life Insurance claims knowledge across a broad range of products.
•Demonstrated experience managing performance, coaching capability, and developing talent.
•Demonstrated experience managing claims performance to improve claims experience and outcomes for the portfolio.
•Experience working within regulatory and compliance-driven environments.

Experience:InsuranceLife insuranceClaimsRetail insurance

Skills:LeadershipCoachingEmpathyCollaborationCustomer focus

Company Brief

Zurich Insurance

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 1872

Glassdoor: 3.7

Website LinkedIn