Customer Advisor

CarMax
Hartford
Workplace: OnsiteFull timeUSD 27.14 - 27.14 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Interpersonal skills","Collaboration","Multitasking"]

Serve as the primary liaison between service customers and technicians, delivering exceptional customer service and keeping customers updated on vehicle status. Create and manage repair orders, consult with customers on recommended repairs and approvals for Extended Service Policy (ESP) claims, and handle service payments and cash management. Balance multiple priorities in a fast-paced environment while following CarMax EH&S requirements and maintaining a clean, orderly work area.

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CarMax
CarMax
1 day ago

Customer Advisor

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the primary liaison between service customers and technicians, delivering exceptional customer service and keeping customers updated on vehicle status. Create and manage repair orders, consult with customers on recommended repairs and approvals for Extended Service Policy (ESP) claims, and handle service payments and cash management. Balance multiple priorities in a fast-paced environment while following CarMax EH&S requirements and maintaining a clean, orderly work area.
Location: Hartford
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet service customers warmly and professionally to deliver outstanding customer service.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process repair orders accurately; review and finalize repair documentation for accuracy before invoicing.
  • •Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management with precision and integrity, while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 27.14 hourly
Perks:Paid Leave

Key Requirements

  • •Exceptional communication and interpersonal skills, in person and over the phone.
  • •Strong customer service focus with the ability to deliver an iconic customer experience.
  • •Ability to read, interpret, and maintain accurate records using intermediate computer skills.
  • •Collaborative mindset to work effectively across departments.
  • •Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
Skills:CommunicationCustomer serviceInterpersonal skillsCollaborationMultitasking

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn