Manager, Cross Border

Razorpay
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4-6 yearsSkills: ["Executive presence","Stakeholder management","Commercial negotiation","Leadership","Analytical mindset"]

Own and grow relationships with Razorpay’s highest-revenue cross-border enterprise clients, driving retention and portfolio revenue through targeted cross-selling and up-selling. Lead CXO-level business reviews and build strategic partnerships while coordinating with Product, Engineering, Compliance, and Legal to deliver solutions that meet complex international requirements. Govern escalations and SLAs, and use market intelligence, FX trends, and CRM data to optimize account lifecycle and go-to-market strategy.

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FursaFursa
Razorpay
Razorpay
18 hours ago

Manager, Cross Border

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own and grow relationships with Razorpay’s highest-revenue cross-border enterprise clients, driving retention and portfolio revenue through targeted cross-selling and up-selling. Lead CXO-level business reviews and build strategic partnerships while coordinating with Product, Engineering, Compliance, and Legal to deliver solutions that meet complex international requirements. Govern escalations and SLAs, and use market intelligence, FX trends, and CRM data to optimize account lifecycle and go-to-market strategy.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own cross-border portfolio growth and retention strategy for top-tier enterprise accounts, exceeding portfolio quotas through cross-selling and up-selling.
  • •Lead CXO-level business reviews and build long-lasting strategic partnerships with key decision-makers at global enterprise clients.
  • •Coordinate with Product, Engineering, Compliance, and Legal teams to champion customized solutions for international regulatory and operational requirements.
  • •Act as the escalation authority for critical client concerns and ensure adherence to international SLAs.
  • •Use cross-border market intelligence, FX routing trends, and CRM data to proactively identify risks and refine go-to-market and account lifecycle strategy.

Key Requirements

  • •4-6 years of experience in Key Account Management, Enterprise Sales, or Strategic Partnerships in B2B/SaaS/fintech or cross-border payments.
  • •Exceptional executive presence with strong interpersonal, stakeholder influence, and global commercial negotiation skills.
  • •A strategic and analytical mindset with deep understanding of international B2B payment ecosystems, multi-currency processing, and cross-border regulations (e.g., FEMA, RBI export guidelines).
  • •Experience leading, mentoring, and inspiring a senior, quota-carrying key account management team.
Experience:4-6 yearsFintechSaaSB2BCross-border paymentsEnterprise salesStrategic partnerships
Skills:Executive presenceStakeholder managementCommercial negotiationLeadershipAnalytical mindset
Languages:English

Company Brief

Razorpay
Provides payment processing, banking, lending, and financial infrastructure products for Indian businesses. Razorpay offers payment gateway services, payouts, banking-as-a-service, credit, and developer-focused APIs to help companies accept and manage online payments.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Bengaluru, India
Founded: 2014
WebsiteLinkedIn