Teleinterviewer (Brisbane, AU)

Zurich Insurance
Brisbane
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Interpersonal skills","Time management","Attention to detail","Reliability"]

Arrange and conduct tele interviews with professionalism and accuracy, ensuring disclosures are captured correctly and customers feel heard and supported. Collaborate closely with customers, advisers, underwriters, case managers, and your team to meet service levels and maintain compliance while keeping customer experience central. You’ll succeed through strong communication, attention to detail, and calm, reliable performance in a fast-paced environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
1 week ago

Teleinterviewer (Brisbane, AU)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Live

Job Summary

Arrange and conduct tele interviews with professionalism and accuracy, ensuring disclosures are captured correctly and customers feel heard and supported. Collaborate closely with customers, advisers, underwriters, case managers, and your team to meet service levels and maintain compliance while keeping customer experience central. You’ll succeed through strong communication, attention to detail, and calm, reliable performance in a fast-paced environment.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Arrange and conduct tele interviews with professionalism, accuracy, and care.
  • •Ensure all disclosures are captured correctly.
  • •Maintain compliance while delivering high-quality service.
  • •Collaborate with customers, advisers, underwriters, case managers, and the team to meet service levels.
  • •Support a positive customer experience through meaningful, trustworthy communication.

Pay and Benefits

Perks:Remote WorkParental Leave

Key Requirements

  • •Minimum 1 year of experience in customer service or contact centre roles.
  • •Proven success in client service, ideally within financial services.
  • •Experience in Life Risk, Superannuation, or Managed Investments is preferred.
  • •Strong interpersonal and time-management skills; able to work independently and in a team.
  • •Communicate with customers in a way that builds trust and confidence.
Experience:1+ yearsCustomer serviceContact centreFinancial services
Skills:CommunicationInterpersonal skillsTime managementAttention to detailReliability
Tech Stack:ExcelWordMural

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn