Customer Success Manager, Digital

Salesforce
Amsterdam
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Communication","Presentation","Influencing","Stakeholder management","Cross-functional collaboration"]

Serve as a named Customer Success Manager for Salesforce’s Signature Success Plan customers, orchestrating deliverables, renewals, and expansion while building executive-level relationships. Act as a trusted advisor and point of contact for major incidents, helping customers optimize technical and operational health. Coordinate the Signature Success catalog, guide adoption of Salesforce features and release schedules, and advocate in high-severity triage and resolution with cross-functional partners.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
14 hours ago

Customer Success Manager, Digital

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 minutes agoStatus: Live

Job Summary

Serve as a named Customer Success Manager for Salesforce’s Signature Success Plan customers, orchestrating deliverables, renewals, and expansion while building executive-level relationships. Act as a trusted advisor and point of contact for major incidents, helping customers optimize technical and operational health. Coordinate the Signature Success catalog, guide adoption of Salesforce features and release schedules, and advocate in high-severity triage and resolution with cross-functional partners.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the single point of customer accountability for orchestrating Signature Success deliverables, experience, renewal, and expansion.
  • •Cultivate relationships with customer IT and business executive leadership, sponsors, and decision-makers.
  • •Help customers achieve business goals by coordinating Signature Success catalog services and providing timely feature guidance.
  • •Advise customers on adoption of new Salesforce features from annual release schedules and identify implementation risks/challenges.
  • •Serve as a point of contact for major customer incidents and advocate during triage and resolution of high-severity cases.
Travel: Low travel

Key Requirements

  • •Minimum of 7 years of work experience in technical customer success, Salesforce CRM or SaaS platform use, project leadership, and/or solutions architecture.
  • •Experience with Salesforce Marketing Cloud and/or a relevant competing platform.
  • •4+ years of experience in management consulting services.
  • •Exceptional communication and presentation skills, including influencing at executive/C-level.
  • •Ability to analyze technical concepts and translate them into business terms, mapping business requirements to technical features.
Experience:7+ yearsSaaSCustomer successSalesforce
Skills:CommunicationPresentationInfluencingStakeholder managementCross-functional collaboration
Certifications:AI SpecialistAdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantData Cloud SpecialistB2C Commerce DeveloperMarketing Cloud: AdministratorConsultantEmail SpecialistEngagement ConsultantSalesforce product certifications
Tech Stack:SalesforceSalesforce CRMSalesforce Marketing CloudCommerce CloudShopifyAdobeMarketoSaaS

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor