User Voice Program Manager (Türkiye)

Canva
Istanbul
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Skills: ["Communication","Storytelling","Problem-solving","Independence","Collaboration","Adaptability"]

Shape how support feels for Turkish users by owning and executing a localized user voice and service strategy. Lead cross-functional implementation across User Voice and the wider organization, measure success through impact, and drive measurable improvements like reduced customer effort and increased satisfaction. Audit help content, chatbot responses, and specialist communications to ensure local style and quality, while building feedback loops from Turkish users into priorities and planning.

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FursaFursa
Canva
Canva
2 days ago

User Voice Program Manager (Türkiye)

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Last checked: 11 minutes agoStatus: Live

Job Summary

Shape how support feels for Turkish users by owning and executing a localized user voice and service strategy. Lead cross-functional implementation across User Voice and the wider organization, measure success through impact, and drive measurable improvements like reduced customer effort and increased satisfaction. Audit help content, chatbot responses, and specialist communications to ensure local style and quality, while building feedback loops from Turkish users into priorities and planning.
Location: Istanbul
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Define what truly local means for Türkiye based on user insights and aligned to global User Voice processes.
  • •Drive execution of the service strategy with local and global teams, influencing planning cycles and leading cross-functional implementation.
  • •Reduce customer effort, increase satisfaction, and open support channels that meet Turkish users where they are.
  • •Audit help content, chatbot responses, and specialist communications to ensure they reflect local styles, norms, and expectations; partner to systematically improve quality.
  • •Advocate for Turkish user insights to ensure feedback loops inform priorities, planning, and decision-making across Canva; bridge local and global teams by translating priorities into support initiatives.

Key Requirements

  • •Fluent in Turkish and English with exceptional communication and storytelling to translate user insights into compelling stories for stakeholders.
  • •Relevant experience in customer experience, support operations, service design, or related strategic roles in tech or SaaS, with demonstrated impact on support strategy and execution.
  • •Proven track record launching initiatives and building strategies from scratch that drive measurable impact.
  • •Strong problem-solving skills to navigate ambiguity, make sound decisions, and deliver outcomes even with constrained resources.
  • •Ability to work independently and collaborate across functions; proactive, adaptable, and able to execute in fast-paced environments.
Experience:TechSaaS
Skills:CommunicationStorytellingProblem-solvingIndependenceCollaborationAdaptability
Languages:TurkishEnglish

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor