Customer Service Consultant - Raleigh (Remote)

CarMax
Raleigh
Workplace: RemoteFull timeUSD 20.7 - 31.4 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer-focused mindset","Listening","Professionalism","Multi-tasking"]

Engage inbound customer leads online and by phone, using CarMax’s inventory knowledge to guide customers through the car-buying journey. Help customers navigate online sales, appraisals, financing applications, and vehicle delivery while ensuring a smooth handoff to in-store purchasing. Meet individual sales and performance targets and provide an iconic, personalized customer experience. Complete required state licensing steps, including obtaining an Automotive Salesperson License.

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FursaFursa
CarMax
CarMax
1 day ago

Customer Service Consultant - Raleigh (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Engage inbound customer leads online and by phone, using CarMax’s inventory knowledge to guide customers through the car-buying journey. Help customers navigate online sales, appraisals, financing applications, and vehicle delivery while ensuring a smooth handoff to in-store purchasing. Meet individual sales and performance targets and provide an iconic, personalized customer experience. Complete required state licensing steps, including obtaining an Automotive Salesperson License.
Location: Raleigh
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with inbound customers online and over the phone to uncover needs and guide them through the car-buying process.
  • •Recommend vehicles based on CarMax inventory knowledge aligned to customer preferences.
  • •Guide customers through online sales, appraisals, financing applications, and scheduling vehicle delivery.
  • •Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience.
  • •Achieve individual sales and performance targets while maintaining an iconic customer experience.
Travel: Low travel

Pay and Benefits

Salary: USD 20.7 - 31.4 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Previous sales or customer service experience, ideally in retail or similar environments.
  • •Ability to thrive in a fast-paced environment while managing multiple customer interactions with strong listening and a customer-focused mindset.
  • •Excellent written and verbal communication skills with attention to detail.
  • •Flexibility to work variable shifts, including nights, weekends, and holidays.
  • •Proficiency with modern technology and contact center systems, including Microsoft Suite, Salesforce, and Genesys (or equivalent).
Skills:CommunicationCustomer-focused mindsetListeningProfessionalismMulti-tasking
Licenses:Automotive Salesperson License
Tech Stack:Microsoft SuiteSalesforceGenesys

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn