Chef d'équipe des services, magasin (Drummondville, QC, CA, J2C 6Y7)

Sephora
Canada
Workplace: OnsiteFull timeCAD 21.1 - 26.4 hourlyFunction: Hospitality & Food ServiceExperience: 1-3 yearsSkills: ["Leadership","Customer service","Problem-solving","Time management","Teamwork"]

Support all areas of the sales floor by coaching your team to execute Sephora’s sales model and deliver exceptional client service. Ensure beauty advisors correctly follow the sales approach, meet store revenue and occasion goals, and maintain visual merchandising standards with a welcoming display. Act as a service lead on the floor, contribute to interviews, and uphold Sephora values while optimizing staffing and team engagement.

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Sephora
Sephora
2 days ago

Chef d'équipe des services, magasin (Drummondville, QC, CA, J2C 6Y7)

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Last checked: 3 hours agoStatus: Live

Job Summary

Support all areas of the sales floor by coaching your team to execute Sephora’s sales model and deliver exceptional client service. Ensure beauty advisors correctly follow the sales approach, meet store revenue and occasion goals, and maintain visual merchandising standards with a welcoming display. Act as a service lead on the floor, contribute to interviews, and uphold Sephora values while optimizing staffing and team engagement.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Support all sales-floor areas by ensuring your team executes Sephora’s sales model and provides exceptional client service.
  • •Ensure beauty advisors correctly execute the sales model, understand store revenue and occasions, and help the team meet goals.
  • •Support visual merchandising by ensuring sales-floor concepts and visuals meet company standards and stay high-quality.
  • •Act regularly as a service lead, collaborate with team members and clients, and assign stage zones to meet customer needs.
  • •Participate in interviewing team-candidates and ensure team engagement by demonstrating Sephora values and adjusting staffing levels as needed.

Pay and Benefits

Salary: CAD 21.1 - 26.4 hourly

Key Requirements

  • •1-3 years of experience in a similar role in a retail store with an equivalent sales volume (or equivalent internal experience).
  • •Proven ability to influence peers and provide “retraction” (feedback).
  • •Strong customer service skills.
  • •Demonstrated effective time management and problem-solving skills.
Experience:1-3 years
Skills:LeadershipCustomer serviceProblem-solvingTime managementTeamwork

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn