Customer Service Representative (CSR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for businesses, investors, and economic development organizations, handling inbound enquiries via phone, email, and web. Provide accurate information about SelectUSA services, the U.S. investment climate, and federal programmes, and escalate complex issues when needed. Maintain detailed CRM records, support administrative tasks, and help coordinate events, webinars, and investment missions.

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Serve as the primary point of contact for inbound enquiries from businesses, investors, and economic development organisations via phone, email, and web platforms.
•Provide accurate and timely information regarding SelectUSA's services, the U.S. investment climate, and relevant federal programmes.
•Assess the nature of enquiries and escalate complex issues to appropriate specialists or partner government entities.
•Maintain detailed and accurate records of client interactions and communications within the CRM system.
•Support administrative tasks and assist with the organisation and execution of events, webinars, and investment missions.

Key Requirements

•Proven experience in a customer service, client relations, or administrative role in a professional or corporate environment.
•Exceptional written and verbal communication skills with the ability to convey information clearly and concisely.
•Strong organisational skills to manage multiple priorities and meet deadlines.
•Excellent attention to detail and a commitment to maintaining high standards of accuracy.
•Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM software.

Education:Bachelor's in Business, Communications, International Relations, or a related field

Skills:CommunicationOrganisationAttention to detailCustomer-focusedProactive

Tech Stack:Microsoft OfficeWordExcelOutlookCRM

Company Brief

Qureos

Website

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Qureos

4 days ago

Customer Service Representative (CSR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Serve as the primary point of contact for inbound enquiries from businesses, investors, and economic development organisations via phone, email, and web platforms.
•Provide accurate and timely information regarding SelectUSA's services, the U.S. investment climate, and relevant federal programmes.
•Assess the nature of enquiries and escalate complex issues to appropriate specialists or partner government entities.
•Maintain detailed and accurate records of client interactions and communications within the CRM system.
•Support administrative tasks and assist with the organisation and execution of events, webinars, and investment missions.

Key Requirements

•Proven experience in a customer service, client relations, or administrative role in a professional or corporate environment.
•Exceptional written and verbal communication skills with the ability to convey information clearly and concisely.
•Strong organisational skills to manage multiple priorities and meet deadlines.
•Excellent attention to detail and a commitment to maintaining high standards of accuracy.
•Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM software.

Education:Bachelor's in Business, Communications, International Relations, or a related field

Skills:CommunicationOrganisationAttention to detailCustomer-focusedProactive

Tech Stack:Microsoft OfficeWordExcelOutlookCRM

Company Brief

Qureos

Website