Customer Success Associate - Commercial Accounts

DataDog
Sydney
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Negotiation","Relationship-building","Customer focus","Sales mindset"]

A customer-focused, early-career role in a SaaS company, driving adoption and retention for a high volume of Datadog customers. You’ll manage the full lifecycle of customer relationships, advocate for clients internally, negotiate terms, and collaborate with cross-functional teams to identify growth opportunities and reduce renewal risk.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DataDog
DataDog
7 months ago

Customer Success Associate - Commercial Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 minutes agoStatus: Live

Job Summary

A customer-focused, early-career role in a SaaS company, driving adoption and retention for a high volume of Datadog customers. You’ll manage the full lifecycle of customer relationships, advocate for clients internally, negotiate terms, and collaborate with cross-functional teams to identify growth opportunities and reduce renewal risk.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
  • •Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
  • •Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
  • •Act as an advisor to customers to ensure they’re leveraging the solution effectively
  • •Monitor and identify usage trends to uncover renewal risks and support greater adoption rates

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusEsppOnboardingGlobal BenefitsEquity

Key Requirements

  • •1+ years in a customer account-facing role and desire to grow a career in Customer Success
  • •Strong written and verbal communication with excellent attention to detail
  • •Experience independently negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities
  • •Customer-minded and focused on delivering value to customers
  • •Ability to identify opportunities and manage the full sales cycle to drive retention
Experience:1+ yearsSaaSCloudInfrastructure monitoring
Skills:CommunicationNegotiationRelationship-buildingCustomer focusSales mindset
Languages:English

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn