Sr. Customer Sales & Service Agent - Karachi

Emirates Group
Karachi
Full timeFunction: SalesExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Rapport building","Problem solving","Fast-paced adaptability"]

Serve as the primary point of contact for customers and travel agents, providing accurate fare information, issuing Emirates tickets, and promoting Emirates products. Handle complex bookings and challenging cases while meeting service quality standards and staying current on Emirates policies, systems, and service standards. Advise customers on travel requirements (passport, visa, health, check-in), support travel agents with reservations and ticketing formality, and drive revenue through Skywards, fare upgrades, Dubai Stopovers, and ancillary products.

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FursaFursa
Emirates Group
Emirates Group
2 days ago

Sr. Customer Sales & Service Agent - Karachi

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customers and travel agents, providing accurate fare information, issuing Emirates tickets, and promoting Emirates products. Handle complex bookings and challenging cases while meeting service quality standards and staying current on Emirates policies, systems, and service standards. Advise customers on travel requirements (passport, visa, health, check-in), support travel agents with reservations and ticketing formality, and drive revenue through Skywards, fare upgrades, Dubai Stopovers, and ancillary products.
Location: Karachi
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Deliver exceptional customer service across interactions while meeting Emirates quality standards.
  • •Provide fare information and issue Emirates tickets in full compliance with airline rules, regulations, and fare conditions.
  • •Advise customers on travel requirements including passport, visa, health, and check-in details.
  • •Support travel agents with bookings, special fares, ticketing formalities, and complex arrangements.
  • •Handle complex customer cases (e.g., medical requests and special services) and deputise for the Team Leader when required.

Key Requirements

  • •At least three years’ experience in a contact centre or reservations environment in the airline or travel industry.
  • •Strong knowledge of airline reservations, fares, ticketing, Skywards, and familiarity with airline reservation systems.
  • •Proficiency in Microsoft Word, Excel, and email applications.
  • •Fluency in English; knowledge of additional languages is an advantage.
  • •Work permit to live and work in Pakistan.
Experience:3+ yearsAirlineTravel industryReservationsContact center
Education:High School
Skills:Customer serviceRapport buildingProblem solvingFast-paced adaptability
Languages:English
Tech Stack:Airline reservation systemsMicrosoft WordMicrosoft ExcelEmail applications

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn