9 hours ago

Global Expert Team Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide 2nd level service desk support to Amadeus travel agency customers for complex functional and technical systems in high-availability environments. Investigate, troubleshoot, and recover incidents and requests within contractual SLAs, using knowledge solutions and deep understanding of Amadeus products. Analyze structured logs (Edifact, XML, JSON), create or improve customer knowledge, and escalate issues to resolver groups to ensure fast resolution and strong customer communication.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Respond to customer questions about Amadeus products and solutions by researching and validating application and technical issues.
•Acknowledge, investigate, and logically analyze complex issues, recovering incidents when possible to restore service within service levels.
•Provide updates to customers on the status of critical problems.
•Serve as a functional expert in internal meetings and represent Customer Support across global teams.
•Analyze complex system logs in structured formats (Edifact, XML, JSON), create/improve customer knowledge and processes, and escalate issues outside team scope to resolver groups or third parties.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•College/university degree, technical school diploma, or an equivalent combination of education and relevant experience.
•Minimum 2 years of experience in the travel industry (GDS, airlines, travel agencies, hotels, rental cars, or related travel technology).
•Technical support and troubleshooting experience for complex technical issues in customer-facing environments.
•Advanced English proficiency (written and verbal) to communicate effectively with customers, stakeholders, and cross-functional teams.
•Ability to acknowledge, investigate, and recover incidents and requests within contractual SLAs, including through analysis and diagnostics.

Experience:2+ yearsTravel industryGDSTravel technologyTechnical support

Education:Certification / Diploma

Skills:Customer satisfactionTroubleshootingDiagnosticsLogical analysisCross-functional collaborationIncident recoveryCommunication

Languages:English

Tech Stack:EdifactXMLJSON

Company Brief

Amadeus

Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn

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Amadeus

9 hours ago

Global Expert Team Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Respond to customer questions about Amadeus products and solutions by researching and validating application and technical issues.
•Acknowledge, investigate, and logically analyze complex issues, recovering incidents when possible to restore service within service levels.
•Provide updates to customers on the status of critical problems.
•Serve as a functional expert in internal meetings and represent Customer Support across global teams.
•Analyze complex system logs in structured formats (Edifact, XML, JSON), create/improve customer knowledge and processes, and escalate issues outside team scope to resolver groups or third parties.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•College/university degree, technical school diploma, or an equivalent combination of education and relevant experience.
•Minimum 2 years of experience in the travel industry (GDS, airlines, travel agencies, hotels, rental cars, or related travel technology).
•Technical support and troubleshooting experience for complex technical issues in customer-facing environments.
•Advanced English proficiency (written and verbal) to communicate effectively with customers, stakeholders, and cross-functional teams.
•Ability to acknowledge, investigate, and recover incidents and requests within contractual SLAs, including through analysis and diagnostics.

Experience:2+ yearsTravel industryGDSTravel technologyTechnical support

Education:Certification / Diploma

Skills:Customer satisfactionTroubleshootingDiagnosticsLogical analysisCross-functional collaborationIncident recoveryCommunication

Languages:English

Tech Stack:EdifactXMLJSON

Company Brief

Amadeus

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn