Cresta

1 month ago

Partner Program Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and manage Cresta’s partner ecosystem across strategy, enablement, and go-to-market efforts. Own relationships with technology and solution partners, acting as a trusted advisor to enable joint solutions. Align partner objectives with product, sales, and enablement teams to drive measurable business impact, adoption, and revenue growth while scaling Cresta’s partner practice.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Own and manage the partner relationship lifecycle from onboarding to ongoing enablement, ensuring mutual success for Cresta and partners.
•Act as primary point of contact and platform expert for technology and solution partners, guiding them on positioning and delivering Cresta solutions.
•Develop partner success plans and maturity roadmaps to increase self-sufficiency, solution adoption, and long-term business impact.
•Collaborate with Product, Professional Services, Sales, and Enablement to drive joint go-to-market strategies and partner-driven opportunities.
•Monitor partner performance, adoption metrics, and health, and provide actionable recommendations to leadership to improve outcomes.

Key Requirements

•10+ years in customer-facing roles such as Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
•5+ years in the Contact Center space
•Experience with ISV, SI, and BPO partners in SaaS or enterprise technology environments
•Demonstrated ability to develop platform expertise and engage with both technical and executive audiences
•Ability to translate business requirements into technical solutions

Experience:10+ yearsContact centerSaaSEnterprise technologyPartner ecosystem

Skills:CommunicationCross-functional collaborationProgram managementStakeholder managementStrategic thinking

Languages:English

Company Brief

Cresta

Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Cresta

1 month ago

Partner Program Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Key Responsibilities

•Own and manage the partner relationship lifecycle from onboarding to ongoing enablement, ensuring mutual success for Cresta and partners.
•Act as primary point of contact and platform expert for technology and solution partners, guiding them on positioning and delivering Cresta solutions.
•Develop partner success plans and maturity roadmaps to increase self-sufficiency, solution adoption, and long-term business impact.
•Collaborate with Product, Professional Services, Sales, and Enablement to drive joint go-to-market strategies and partner-driven opportunities.
•Monitor partner performance, adoption metrics, and health, and provide actionable recommendations to leadership to improve outcomes.

Key Requirements

•10+ years in customer-facing roles such as Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
•5+ years in the Contact Center space
•Experience with ISV, SI, and BPO partners in SaaS or enterprise technology environments
•Demonstrated ability to develop platform expertise and engage with both technical and executive audiences
•Ability to translate business requirements into technical solutions

Experience:10+ yearsContact centerSaaSEnterprise technologyPartner ecosystem

Skills:CommunicationCross-functional collaborationProgram managementStakeholder managementStrategic thinking

Languages:English

Company Brief

Cresta

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn