Customer Support Specialist

inDrive
Jakarta
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Professionalism","Attention to detail","Problem-solving","Customer service"]

Serve as the bilingual voice of the brand by handling omni-channel customer support across calls, emails, and chats. Resolve inquiries efficiently, process returns and exchanges, and keep customer records accurate in the CRM. Collect and route customer feedback to the right departments while informing customers about inquiry status. You’ll work with high-volume information, maintain precise documentation, and communicate professionally in Indonesian and English.

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FursaFursa
inDrive
inDrive
16 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the bilingual voice of the brand by handling omni-channel customer support across calls, emails, and chats. Resolve inquiries efficiently, process returns and exchanges, and keep customer records accurate in the CRM. Collect and route customer feedback to the right departments while informing customers about inquiry status. You’ll work with high-volume information, maintain precise documentation, and communicate professionally in Indonesian and English.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to phone calls, emails, and chat messages.
  • •Resolve customer issues quickly and efficiently.
  • •Process returns, exchanges, and customer complaints.
  • •Update and maintain accurate customer information in the CRM.
  • •Collect and forward customer feedback and inform customers about inquiry status.

Pay and Benefits

Perks:MentoringLearning ProgramsLanguage CoursesVolunteering

Key Requirements

  • •Fluent in both Indonesian and English with strong oral and written communication skills.
  • •Ability to handle large volumes of information while maintaining accuracy and attention to detail.
  • •Professional, polite, and effective customer dialogue and communication.
  • •Proficiency with PC and basic office programs.
  • •Experience using CRM systems and specialized software to manage customer records.
Skills:CommunicationProfessionalismAttention to detailProblem-solvingCustomer service
Languages:IndonesianEnglish
Tech Stack:CRMPCOffice programsSpecialized software

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn