U.S. Bancorp

6 days ago

Experience Designer – Employee UX Portal Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Design human-centered, omni-channel employee experiences for a scalable UX portal. Apply UX research, information architecture, and UI/visual design to create accessible, inclusive workflows and knowledge content using tools like ServiceNow and SharePoint. Use experimentation (A/B testing), analytics, and competitor insights to optimize adoption and reduce support volume, while collaborating with IT, HR, Marketing, and CX in an agile release cycle.

Location: Charlotte, Atlanta, Minneapolis, San Francisco, Chicago, Cincinnati

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Use human-centered design methods (design thinking, service design, research/insights) to develop ideas that influence product roadmaps.
•Translate business, technical, and user needs into accessible, inclusive end-to-end employee and third-party experiences across the journey.
•Design and enhance employee self-service portal experiences with scalable navigation, knowledge articles, workflows, and reduced friction in request submission.
•Validate experiences through experimentation, testing, and optimization, leveraging analytics and user behavior insights.
•Collaborate in an agile environment to integrate design across the release cycle and align deliverables with the U.S. Bank brand.

Pay and Benefits

Salary: USD 98,175 - 115,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental LeaveAdoption AssistanceLong-term Disability

Key Requirements

•6+ years of UI/UX (user experience design) experience.
•Conduct UX strategy and research using interviews, surveys, and usability testing to build personas and journey maps.
•Design enterprise employee self-service portals, including scalable navigation, knowledge bases, and workflows (e.g., ServiceNow and SharePoint).
•Create responsive, accessible interfaces (WCAG-compliant) using wireframes and interactive prototypes while maintaining design systems.
•Use analytics, user behavior insights, and A/B testing to optimize adoption and improve satisfaction, including data-driven UX writing and content strategy.

Experience:6+ years

Skills:Customer obsessionCollaborationProblem-solvingCommunicationStakeholder management

Tech Stack:ServiceNowSharePointMicrosoft 365HTML5CSS3JavaScriptWCAGA/B testingGenAIScrumAgile

Company Brief

U.S. Bancorp

U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor

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U.S. Bancorp

6 days ago

Experience Designer – Employee UX Portal Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Charlotte, Atlanta, Minneapolis, San Francisco, Chicago, Cincinnati

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Use human-centered design methods (design thinking, service design, research/insights) to develop ideas that influence product roadmaps.
•Translate business, technical, and user needs into accessible, inclusive end-to-end employee and third-party experiences across the journey.
•Design and enhance employee self-service portal experiences with scalable navigation, knowledge articles, workflows, and reduced friction in request submission.
•Validate experiences through experimentation, testing, and optimization, leveraging analytics and user behavior insights.
•Collaborate in an agile environment to integrate design across the release cycle and align deliverables with the U.S. Bank brand.

Pay and Benefits

Salary: USD 98,175 - 115,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental LeaveAdoption AssistanceLong-term Disability

Key Requirements

•6+ years of UI/UX (user experience design) experience.
•Conduct UX strategy and research using interviews, surveys, and usability testing to build personas and journey maps.
•Design enterprise employee self-service portals, including scalable navigation, knowledge bases, and workflows (e.g., ServiceNow and SharePoint).
•Create responsive, accessible interfaces (WCAG-compliant) using wireframes and interactive prototypes while maintaining design systems.
•Use analytics, user behavior insights, and A/B testing to optimize adoption and improve satisfaction, including data-driven UX writing and content strategy.

Experience:6+ years

Skills:Customer obsessionCollaborationProblem-solvingCommunicationStakeholder management

Tech Stack:ServiceNowSharePointMicrosoft 365HTML5CSS3JavaScriptWCAGA/B testingGenAIScrumAgile

Company Brief

U.S. Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor