Agent, Reservations

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsSkills: ["Communication","Attention to detail","Customer service","Teamwork","Multitasking"]

Reservations Sales Agent for One&Only One Zaabeel in Dubai, driving seamless guest bookings via phone and email. You’ll upsell and cross-sell across rooms and dining, coordinate with corporate partners, travel agencies, and VIP requests, and collaborate with internal teams to meet revenue and guest-satisfaction targets in a high-end luxury environment.

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Kerzer International
Kerzer International
2 months ago

Agent, Reservations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Reservations Sales Agent for One&Only One Zaabeel in Dubai, driving seamless guest bookings via phone and email. You’ll upsell and cross-sell across rooms and dining, coordinate with corporate partners, travel agencies, and VIP requests, and collaborate with internal teams to meet revenue and guest-satisfaction targets in a high-end luxury environment.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Manage reservations through phone and email with accuracy and professionalism
  • •Actively upsell and cross-sell to maximize revenue opportunities across rooms and dining
  • •Process bookings for individual guests, corporate partners, travel agencies, and VIP requests
  • •Ensure alignment of bookings with rate structures and contractual agreements
  • •Collaborate with internal teams to support guest satisfaction and contribute to departmental performance targets

Key Requirements

  • •Minimum 1 to 2 years experience in a similar reservations or call center role within a luxury hospitality environment
  • •Strong verbal and written communication skills
  • •Proficiency in Microsoft Office and reservation systems such as PMS or Synxis
  • •Commercial awareness with a sales driven mindset
  • •Flexibility, reliability, and a consistently professional approach
Experience:1-2 yearsHospitalityLuxuryReservations
Skills:CommunicationAttention to detailCustomer serviceTeamworkMultitasking
Languages:English
Tech Stack:PMSSynxisMicrosoft Office

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn