Director of Solutions Marketing

Intercom
San Francisco
Workplace: HybridFull timeUSD 285,000 - 305,000 annuallyFunction: Marketing & GrowthExperience: 8+ yearsSkills: ["Written communication","Editorial judgment","Strategic thinking","Leadership","Content creation"]

Lead the Solutions Marketing team that positions Fin to win in the market through compelling messaging, content, audience insights, and field activation. Partner with product marketing and executives to articulate differentiators, tailor messaging for prioritized industries, and position Fin for enterprise and ABM campaigns. Build customer intelligence to equip the field with product and competitive knowledge, and support demand gen and sales plays to grow Fin ARR.

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Intercom
Intercom
1 day ago

Director of Solutions Marketing

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead the Solutions Marketing team that positions Fin to win in the market through compelling messaging, content, audience insights, and field activation. Partner with product marketing and executives to articulate differentiators, tailor messaging for prioritized industries, and position Fin for enterprise and ABM campaigns. Build customer intelligence to equip the field with product and competitive knowledge, and support demand gen and sales plays to grow Fin ARR.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Director level

Key Responsibilities

  • •Partner with product marketing and marketing executives on company messaging and differentiators across audiences
  • •Understand priority industries and tailor messaging and content to win in those markets
  • •Position Fin for enterprise audiences and support enterprise & ABM campaigns and sales cycles
  • •Build and manage customer intelligence so the field is prepared for competitive deals
  • •Support demand generation campaigns and sales plays with strategy, messaging, and content

Pay and Benefits

Salary: USD 285,000 - 305,000 annually
Equity and Bonus:Equity

Key Requirements

  • •8+ years in product marketing or solutions marketing at a B2B SaaS company
  • •4+ years as a manager leading product or solution marketers
  • •Experience driving solutions marketing/product marketing outcomes across prior organizations
  • •Deep technology understanding paired with the ability to match messaging to audience needs
  • •Excellent written communication and strong editorial judgment to create simple, compelling content
Experience:8+ yearsB2B SaaSAI-nativeAI-centric
Skills:Written communicationEditorial judgmentStrategic thinkingLeadershipContent creation
Languages:English
Tech Stack:Claude CoworkClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn