Enrollment Coordinator

Ophelia
United States
Workplace: RemoteFull timeUSD 50,000 - 50,000Function: Executive & General ManagementExperience: 2+ yearsSkills: ["Empathy","Rapport building","Communication","Adaptability","Data-driven mindset"]

Facilitate Ophelia’s patients’ first contact and enrollment, guiding prospective patients into care with a patient-centered, trauma-informed approach. Conduct outreach via cold calls and follow-ups, respond to referrals, and triage prospects to reduce drop-off. Track enrollment and outreach outcomes using data to identify growth opportunities, while thriving in a remote-first, fast-paced healthcare startup environment.

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Ophelia
Ophelia
3 days ago

Enrollment Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Facilitate Ophelia’s patients’ first contact and enrollment, guiding prospective patients into care with a patient-centered, trauma-informed approach. Conduct outreach via cold calls and follow-ups, respond to referrals, and triage prospects to reduce drop-off. Track enrollment and outreach outcomes using data to identify growth opportunities, while thriving in a remote-first, fast-paced healthcare startup environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Engage, assist, and usher prospective Ophelia patients who are interested in care through their first steps.
  • •Empathetically guide prospective patients into care using a patient-centered, trauma-informed approach.
  • •Perform direct outreach via phone (cold calling) and respond to referrals while triaging prospective patients.
  • •Re-engage prospective patients who have fallen out of contact to ensure they are not left behind.
  • •Represent Ophelia’s mission as a core member of the Enrollment Team and support growth using enrollment/outreach data.

Pay and Benefits

Salary: USD 50,000
Perks:Remote WorkHealth InsuranceVisionPaid Leave401kLife InsuranceLong-term DisabilityPrimary Care

Key Requirements

  • •2+ years of experience in a client-, customer-, or patient-facing role with demonstrated ability to build rapport quickly and empathetically.
  • •Comfort conducting outreach via phone, including cold calls and follow-ups, to guide prospective patients into care.
  • •Technical savvy to work across multiple platforms in a remote-first, tech-enabled environment.
  • •Ability to thrive in a fast-paced startup setting—adaptable, proactive, and motivated to improve systems and processes.
  • •Data-minded approach using metrics to track outreach and enrollment outcomes and identify growth/efficiency opportunities.
Experience:2+ yearsHealthcareTelehealthStartup
Skills:EmpathyRapport buildingCommunicationAdaptabilityData-driven mindset
Languages:English

Company Brief

Ophelia
Provides employer-focused mental health benefits and suicide prevention services, combining clinical care, digital tools, care navigation, training, and 24/7 support to help organizations support employees’ mental wellbeing and reduce suicide risk.
Industry: Mental Health
Headquarters: New York, United States
Website