Senior Manager Performance & Reporting

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead facilities management performance monitoring and reporting across large-scale infrastructure. Oversee Helpdesk and Duty Management teams, while serving as the central authority for data governance, dashboards, KPIs, and performance analytics. Build and maintain reporting frameworks and automate data collection and visualization using CAFM/CMMS systems such as Maximo. Ensure reporting accuracy, support SLA and SLA compliance oversight, and drive continuous improvement using performance insights in a 24/7 environment.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead the FM Helpdesk and Duty Management teams to coordinate daily facilities management activities.
•Ensure effective prioritization and resolution of asset faults, service requests, and operational issues.
•Maintain 24/7 operational coverage for facilities support services and coordinate responses with maintenance teams and contractors.
•Develop and manage performance reporting frameworks, dashboards, KPI tracking systems, and executive reporting.
•Act as the focal point for FM data governance, reporting systems, and database/report automation, and drive continuous improvement initiatives based on performance data.

Key Requirements

•Bachelor’s degree in Engineering, Facilities Management, Business Management, Data Analytics, or related field.
•8–10+ years of experience in performance reporting, operations management, or data analytics within facilities management or similar environments.
•Strong experience managing reporting functions, dashboards, and data analytics in large-scale, complex operations.
•Experience working with CAFM/CMMS systems and data visualization tools.
•Preferred certifications in Continuous Improvement (Lean, Six Sigma), Data Analytics, or Quality Management Systems.

Experience:8-10 yearsFacilities managementOperations managementData analytics

Education:Bachelor's

Skills:Analytical ThinkingData-Driven Decision MakingAttention to DetailStakeholder communicationContinuous Improvement Mindset

Certifications:LeanSix SigmaContinuous ImprovementData AnalyticsQuality Management Systems

Tech Stack:ExcelDashboardsKPI trackingCAFMCMMSMaximoData visualizationDatabasesReporting systems

Company Brief

Wasael Property Management

Website

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Wasael Property Management

4 months ago

Senior Manager Performance & Reporting

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead the FM Helpdesk and Duty Management teams to coordinate daily facilities management activities.
•Ensure effective prioritization and resolution of asset faults, service requests, and operational issues.
•Maintain 24/7 operational coverage for facilities support services and coordinate responses with maintenance teams and contractors.
•Develop and manage performance reporting frameworks, dashboards, KPI tracking systems, and executive reporting.
•Act as the focal point for FM data governance, reporting systems, and database/report automation, and drive continuous improvement initiatives based on performance data.

Key Requirements

•Bachelor’s degree in Engineering, Facilities Management, Business Management, Data Analytics, or related field.
•8–10+ years of experience in performance reporting, operations management, or data analytics within facilities management or similar environments.
•Strong experience managing reporting functions, dashboards, and data analytics in large-scale, complex operations.
•Experience working with CAFM/CMMS systems and data visualization tools.
•Preferred certifications in Continuous Improvement (Lean, Six Sigma), Data Analytics, or Quality Management Systems.

Experience:8-10 yearsFacilities managementOperations managementData analytics

Education:Bachelor's

Skills:Analytical ThinkingData-Driven Decision MakingAttention to DetailStakeholder communicationContinuous Improvement Mindset

Certifications:LeanSix SigmaContinuous ImprovementData AnalyticsQuality Management Systems

Tech Stack:ExcelDashboardsKPI trackingCAFMCMMSMaximoData visualizationDatabasesReporting systems

Company Brief

Wasael Property Management

Website