RTX

1 day ago

Manager, Customer Support

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Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and mentor the Customer Support team to deliver exceptional service for Pratt & Whitney customers. Own customer support strategies, policies, and processes to improve performance and satisfaction, while defining engine shop visit metrics and coordinating cross-functional execution. Manage key customer relationships, including senior executive customer visits, and drive adoption of company C.O.R.E. standards to grow market share and strengthen an engaged team culture.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and mentor the Customer Support team to deliver exceptional customer service and strengthen the Pratt & Whitney brand.
•Develop and implement customer support strategies, policies, and processes to improve team performance and customer satisfaction.
•Define engine shop visit metrics and guide the team to achieve customer and business objectives.
•Build and maintain strong relationships with key customers, including coordinating and hosting senior executive customer visits.
•Partner with Program, Sales, and cross-functional teams to grow market share and deliver company C.O.R.E. standards while fostering a high-performance culture.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalOvertime BenefitsCommuter BenefitsLearning Budget

Key Requirements

•Bachelor's degree with a minimum of 8 years of relevant experience in the aerospace industry.
•Strong understanding of commercial contracts, pricing, and quotation management.
•Excellent communication, stakeholder management, and organizational skills in cross-functional, international environments.
•Strong customer focus with strategic, analytical, and problem-solving capabilities.
•Proficiency in Microsoft Office applications; SAP experience is an advantage; willing to travel at short notice.

Experience:8+ yearsAerospace industry

Education:Bachelor's

Skills:CommunicationStakeholder managementOrganizational skillsCustomer focusProblem-solvingLeadershipStrategic thinkingRelationship management

Certifications:QA certification

Tech Stack:Microsoft OfficeSAP

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX