Manager, Customer Support

RTX
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 8+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Organizational skills","Customer focus","Problem-solving","Leadership","Strategic thinking","Relationship management"]

Lead and mentor the Customer Support team to deliver exceptional service for Pratt & Whitney customers. Own customer support strategies, policies, and processes to improve performance and satisfaction, while defining engine shop visit metrics and coordinating cross-functional execution. Manage key customer relationships, including senior executive customer visits, and drive adoption of company C.O.R.E. standards to grow market share and strengthen an engaged team culture.

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FursaFursa
RTX
RTX
1 month ago

Manager, Customer Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live

Job Summary

Lead and mentor the Customer Support team to deliver exceptional service for Pratt & Whitney customers. Own customer support strategies, policies, and processes to improve performance and satisfaction, while defining engine shop visit metrics and coordinating cross-functional execution. Manage key customer relationships, including senior executive customer visits, and drive adoption of company C.O.R.E. standards to grow market share and strengthen an engaged team culture.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and mentor the Customer Support team to deliver exceptional customer service and strengthen the Pratt & Whitney brand.
  • •Develop and implement customer support strategies, policies, and processes to improve team performance and customer satisfaction.
  • •Define engine shop visit metrics and guide the team to achieve customer and business objectives.
  • •Build and maintain strong relationships with key customers, including coordinating and hosting senior executive customer visits.
  • •Partner with Program, Sales, and cross-functional teams to grow market share and deliver company C.O.R.E. standards while fostering a high-performance culture.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalOvertime BenefitsCommuter BenefitsLearning Budget

Key Requirements

  • •Bachelor's degree with a minimum of 8 years of relevant experience in the aerospace industry.
  • •Strong understanding of commercial contracts, pricing, and quotation management.
  • •Excellent communication, stakeholder management, and organizational skills in cross-functional, international environments.
  • •Strong customer focus with strategic, analytical, and problem-solving capabilities.
  • •Proficiency in Microsoft Office applications; SAP experience is an advantage; willing to travel at short notice.
Experience:8+ yearsAerospace industry
Education:Bachelor's
Skills:CommunicationStakeholder managementOrganizational skillsCustomer focusProblem-solvingLeadershipStrategic thinkingRelationship management
Certifications:QA certification
Tech Stack:Microsoft OfficeSAP

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website