Part-time Client Care Specialist (Teller)

Western Alliance Bancorp
United States
Workplace: OnsitePart timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Client service","Problem solving","Communication","Multitasking","Technical aptitude"]

Provide an exceptional, client-centric banking experience as a Part-time Client Care Specialist (Teller). Process transactions and service requests, respond to client and business partner inquiries, and recommend appropriate products while setting expectations and mitigating risk. Work in a fast-paced branch environment, multitask across multiple systems, verify client identity, meet service and compliance standards, and escalate issues as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Western Alliance Bancorp
Western Alliance Bancorp
2 days ago

Part-time Client Care Specialist (Teller)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide an exceptional, client-centric banking experience as a Part-time Client Care Specialist (Teller). Process transactions and service requests, respond to client and business partner inquiries, and recommend appropriate products while setting expectations and mitigating risk. Work in a fast-paced branch environment, multitask across multiple systems, verify client identity, meet service and compliance standards, and escalate issues as needed.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide professional, prompt, and accurate banking service by processing transactions and service requests according to established procedures.
  • •Assess and respond to client inquiries and requests in-person and by phone, email, and written correspondence, setting expectations and communicating resolutions.
  • •Verify client identity using required verification procedures and release information/assist with transactions appropriately.
  • •Recommend appropriate products and services, meet service level standards and cross-selling goals, and ensure risk management and regulatory compliance.
  • •Proactively contact clients when needed, research and document requests, and escalate issues to engage internal resources when necessary.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalTime Off401k MatchingTuition AssistanceWellness StipendEmployee Volunteer

Key Requirements

  • •1+ years of related experience in customer service, branch banking operations, treasury management service, or a similar field.
  • •High school diploma required.
  • •Entry-level knowledge of general banking, loans, treasury management, and other commercial banking products and services.
  • •Entry-level knowledge of applicable regulatory and legal compliance obligations, rules, regulations, and industry standards.
  • •Advanced speaking and writing communication skills; call center or cash handling experience preferred.
Experience:1+ years
Education:High School
Skills:Client serviceProblem solvingCommunicationMultitaskingTechnical aptitude

Company Brief

Western Alliance Bancorp
Bank holding company that provides commercial banking, mortgage banking, treasury management, and specialized financial services through its Western Alliance Bank subsidiaries. Serves businesses, real estate clients, and consumers across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Phoenix, United States
Founded: 1994
WebsiteLinkedIn