Lead Technical Program Manager

DocuSign
Brazil
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 12+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Stakeholder management","Leadership","Operational excellence","Communication"]

Own end-to-end program management for a portfolio of high-impact initiatives in the Global Customer Support & Digital Experience organization. Translate priorities into structured plans, integrated schedules, and measurable outcomes while improving visibility into cross-functional risks and dependencies. Partner across Support, Product, Engineering, IT, Finance, and Operations to scope and execute complex programs, maintain dashboards and operating cadences, and mentor other program managers.

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FursaFursa
DocuSign
DocuSign
5 days ago

Lead Technical Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own end-to-end program management for a portfolio of high-impact initiatives in the Global Customer Support & Digital Experience organization. Translate priorities into structured plans, integrated schedules, and measurable outcomes while improving visibility into cross-functional risks and dependencies. Partner across Support, Product, Engineering, IT, Finance, and Operations to scope and execute complex programs, maintain dashboards and operating cadences, and mentor other program managers.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Integrate Support & Digital Experience planning with corporate planning standards and execute programs aligned to department priorities.
  • •Partner with cross-functional stakeholders to scope, sequence, and execute complex programs with clear ownership, decision points, dependencies, and success measures.
  • •Maintain integrated program-level visibility into scope, progress, risks, decisions, and business outcomes; manage schedules, dependency maps, risk registers, decision logs, and escalations.
  • •Apply and improve program management standards, including defining and actively managing business requirements, stakeholder commitments, success measures, and guardrails.
  • •Build reusable program frameworks, templates, and playbooks; run retrospectives and operating cadences, and mentor less experienced program managers.

Key Requirements

  • •12+ years of technical program management and 5+ years leading cross-functional technical programs with stakeholder engagement.
  • •Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field (or equivalent combination of technical degree and experience).
  • •Experience managing programs with multiple workstreams, cross-functional dependencies, and stakeholder engagement.
  • •Experience with SaaS platforms, data flows, integrations, APIs, internal tooling, customer support systems, and automation workflows.
  • •Experience with program/portfolio management tools such as Jira, Confluence, Asana, Smartsheet, or ServiceNow PPM.
Experience:12+ yearsSaaSCustomer supportSupport operationsEngineering program management
Education:Bachelor's in Computer Science, Engineering, Information Systems, or related technical field
Skills:Cross-functional collaborationStakeholder managementLeadershipOperational excellenceCommunication
Certifications:PMPPgMPSAFeScrumLean Six Sigma
Languages:English
Tech Stack:JiraConfluenceAsanaSmartsheetServiceNowSalesforceAPIsSQLTableauBI reportingAutomation workflowsCustomer support systemsData flowsIntegrations

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
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